Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
5,635
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Charles in Kentucky Would Recommend
Always answered our questions in a timely manner
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Sara in West Virginia Would Recommend
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Ben in Alabama Would Recommend
Great experience. Abbie and the crew were great with communication and kept everything moving and we closed on schedule.
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Ronnie in West Virginia Would Recommend
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Samuel in North Carolina Would Recommend
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Caleb in Indiana Would Recommend
Was incredibly friendly, professional, and quick. Would work with them again.
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Austin in Tennessee Would Recommend
Aspen and her team were fenomenal!!! Made sure to help with every question and concern.!!
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Joshua in Missouri Would Recommend
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James in Tennessee Would Recommend
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Goran in Wisconsin Would Recommend
ABUSING JOB. GREAT PEOPLE TO WORK WITH. IT WASNT AN EASY PROCESS BUT NEIGHBORS BANK MADE ME FEEL AT EASE!! THANKS AGAIN!!
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Ronald
$1000.00 error discovered at closing. No apologies, just asked if we wanted to continue. Client advocate gets involved. Told me it was our fault.
Response from Mason, Client Advocate :
I’m truly sorry for the error discovered at closing and the way it was handled. That’s not the standard we hold ourselves to at Neighbors Bank, and I sincerely regret the impact it had on your experience.
Your feedback is being taken seriously and shared with our team so we can do better moving forward. If there’s anything I can do to help, please don’t hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
Chelsea in Arkansas Would Recommend
Bentley and Morgan were amazing and extremely helpful throughout the whole process. This was my first time buying a house and applying for a loan. Bentley answered all my questions and explained the process and next steps, ensuring that I understood the process. Upon closing, our realtor and titling agent also commented on how smooth everything went and expressed how impressed they were with our team at neighbors bank and they hope to work with them again in the future. Overall it was a great experience!
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Stephanie in Missouri Would Recommend
Very responsive with great customer service. Answered all my questions and were extremely helpful and communicative.
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Richard in Missouri Would Recommend
Outstanding!!
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Theu in Illinois Would Recommend
As a first-time homebuyer, I was honestly overwhelmed at the start of the process — but working with Aspen Harris made everything so much smoother. She was incredibly patient, explained every step clearly, and never made me feel like any question was too small. Her knowledge and experience helped me stay grounded through what could have been a very stressful experience.Aspen checked in consistently, offering just the right amount of guidance without ever making me feel pressured. I remember asking her to call on Memorial Day and she called me right away.Thanks to her, I felt informed, supported, and confident throughout the entire process. I truly couldn’t have asked for a better loan originator. Highly recommend Aspen to anyone, especially first-time buyers — you’ll be in excellent hands.
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Dylan in Ohio Would Recommend
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Alyssa
I was not told about a grant in my state and had to negotiate with the seller to be able to extend the closing date so I could apply for it.
Response from Kaleb, Client Advocate :
Thank you for taking the time to share your experience. I'm truly sorry to hear that you weren’t informed about the grant available in your state early on. If there’s anything I can do to support you now or help clarify any remaining concerns, please don’t hesitate to reach out. We truly appreciate your patience and understanding through this process.
clientadvocate@neighborsbank.com
833-919-1229 -
Kevin in Missouri Would Recommend
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Robert in Missouri Would Recommend
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Daniel in West Virginia Would Recommend
Great experience, questions wasn’t answered quickly. Everything was explained in detail. 100% recommend.
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Courtney in Tennessee Would Recommend
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Corinne in Texas Would Recommend
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Andrew in Tennessee Would Recommend
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Arleen in Mississippi Would Recommend
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Lisa in Iowa Would Recommend
I would recommend anyone & everyone looking to get a home loan go with Neighbors Bank. They are great people to work with.
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Natalie in Florida Would Recommend
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Onjaleka in North Carolina Would Recommend
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Jonathan in Mississippi Would Recommend
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Shakeam in North Carolina Would Recommend