Here's what other people like you wanted to know.
We're predominantly an online bank and only have one physical bank branch. This helps us minimize the expenses that come with operating branches. It's one way we’re able to keep our rates competitive.
With Neighbors Bank, you can bank online using your computer or mobile device, or by phone. We have Customer Service Representatives available M-F 7:00 AM -7:00 PM CT and Saturday and Sunday from 8:00 AM – 5:00 PM CT at 1-833-514-4190.
To open an account with Neighbors Bank:
We cannot open accounts for non-resident aliens.
There is no minimum to open. There are no monthly service fees!
We don’t currently offer checking products except in person at our Clarence, Missouri location.
No. We don't accept cash deposits. However, there are several ways you can make a deposit into your account.
We link accounts for external ACH transfers utilizing Plaid. Plaid communicates with us in real time to verify the account and that the account ownership matches the information used to open your account at Neighbors Bank. If you are unable to connect with your other bank through Plaid, please contact us and we will provide access to microdeposits for verification.
Microdeposits are two small (less than $1 each) deposits sent to your funding bank account to verify ownership of the account.
When we issue these microdeposits to your account, we issue two small withdrawals and to offset those withdrawals we issue two small deposits simultaneously. You'll see these deposits/debits in your bank account within 1-3 business days as separate items on your bank statement. An email will automatically be sent to you asking you to verify the microdeposits.
If you’re not seeing the amounts after 3 business days, it’s possible the bank account information may have been entered incorrectly. Please contact Customer Service at 1-833-514-4190.
With Neighbors Bank, you can call us M-F 7:00 AM -7:00 PM CT and Saturday and Sunday from 8:00 AM – 5:00 PM CT 1-833-514-4190, or use our secure message portal in your Online Banking.
Shortly after your account application has been accepted you should receive an email (check your Junk folder if you do not see it at first). It will direct you to our website or mobile app. You will need to click on "Not enrolled? Sign up now" to set up your new account. You will need to fill out all information on this screen. You can locate your account number in the secure email you received when the account was approved. If you have not conducted any transactions yet, you can input zeros in the "Amount of a recent transaction" field. Once you hit submit, it will be forwarded to our banking team for approval and you will receive an email as soon as it has been approved.
The most up-to-date versions of most major browsers are compatible with Online Banking.
This is the security code for your multi factor authentication to log into Online Banking. This may also be sent via email if that is the method that you selected during setup. If using email, be sure to check spam if you do not see that in your inbox. If you did not request a code and think someone may have access to your account, reset your password if you are able to and contact us to review your account.
From the Online Banking login screen:
If you have an Apple product, head to the Apple App Store and download the app by clicking “Get.” Go back to your home screen and find the downloaded NB app. Sign in with your online banking username and password as normal and enjoy 24/7 access to your account.
If you have an Android or Google product, head to the Google Play Store and download the app by clicking “Install.” Go back to your home screen and find the downloaded Neighbors Bank app. Sign in with your online banking username and password as normal and enjoy 24/7 access to your account.
If your phone is ever lost or stolen, you should notify your carrier right away. No one can get to your Neighbors Bank account information without knowing your username and password, but you can always call us at 1-833-514-4190 and we can reset your login information over the phone or freeze your account.
Neighbors Savings accounts not funded within 31 days are automatically closed.
If your phone is ever lost or stolen, you should notify your carrier right away. No one can get to your Neighbors Bank account information without knowing your username and password, but you can always call us at 1-833-514-4190, and we can reset your login information right over the phone.
While logged in to the Neighbors Bank Mobile App, in the menu find “Mobile Deposits” and select “Deposit Checks”.
Generally, if the check is deposited before 3pm CT it will be available the same day. Checks deposited after 3pm CT will be available the next business day. Other delays may apply according to our Funds Availability Policy.
In Online or Mobile Banking, ensure you have connected your external account using Plaid or Micro Deposits. Once connected, click “New Transfer” and complete the information for the transfer. Transfers set up prior to 4pm CT will be reviewed and processed that day. Transfers after 4pm CT will be processed the next business day.
If you suspect you might be a victim of identity theft or financial fraud, contact our customer service hotline M-F 7:00 AM -7:00 PM CT and Saturday and Sunday from 8:00 AM – 5:00 PM CT at 1-833-514-4190.
This number is provided in your account approval email. If you do not still have this email, please call customer service M-F 7:00 AM -7:00 PM CT and Saturday and Sunday from 8:00 AM – 5:00 PM CT at 1-833-514-4190
This can also be found in your online banking account by clicking on Preferences and then Account settings in the dropdown menu.
Our routing number is 081518210.
Please call customer service M-F 7:00 AM -7:00 PM CT and Saturday and Sunday from 8:00 AM – 5:00 PM CT at 1-833-514-4190.
Yes! You may add another person to your account at any time. Please call us at 1-833-514-4190 to notify us of this change and the name of the person who will be added.
We will send a form to complete and additional documents for your signature.
Please note that currently each customer may only be the primary owner of one Neighbors Savings or Online Savings account.
You can always call us at 1-833-514-4190 or send us a message in online banking to close your account. We will let you know the steps needed to complete the process.