Melissa Janke

1 out of 5 Stars

Nathan T. in Iowa Would Recommend

Jan 27, 2021 | Purchase Loan

Featured Review from Jan 24, 2021 | Purchase Loan

1 out of 5 Stars

Ray G. in Oregon Would Recommend

Melissa was absolutely PHENONMENAL, I really cannot stress enough how pleasant she was to work with, and thoroughly diligent. My home buying journey started off simple, but became quite a complicated journey as contract after contract fell through for varying issues on the property side. Melissa stuck with me to the end and never once lost confidence we would succeed (even though I secretly did multiple times). Making it to the end of the journey is both satisfying and yet oddly sad, as Melissa and I have now worked together on this for so long it\'s quite weird to be \"done\" with it all. Through all the different bumps in the process she never stopped going out of her way to make sure everything went as quick and perfect as possible, and through the whole journey, the easiest side of it all by far was the lending half of things, as we always had clear expectations and quick deliveries. There were also multiple small things that made the experience personal, such as the buddy coverage from Melissa\'s time out of office (Rachel was also great), the Christmas gift and well wishes, and overall again, I cannot overstate how AMAZING Melissa was.

1 out of 5 Stars

Brently W. in Missouri Would Recommend

Jan 22, 2021 | Purchase Loan

Melissa went above and beyond in every aspect of the loan process. She was in constant communication with me and she was able to answer my questions and concerns effortlessly and efficiently with little to no wait, which in this industry speaks volumes. Her ability to communicate with me the way she did truly made me feel valued from beginning to end. I have had several mortgages in my life, but she certainly provided the best experience I could have ever asked for.

1 out of 5 Stars

Alyssa N. in West Virginia Would Recommend

Jan 22, 2021 | Purchase Loan

Melissa jankes was very prompt in getting me all paperwork promptly. Even at the end where it looked like it was going to fall through she continued to keep in touch with me about every change and shift.

4 out of 5 Stars

Chai W. in Maryland Would Recommend

Jan 22, 2021 | Purchase Loan

She was quick to respond and attentive.

1 out of 5 Stars

Jared T. in Washington Would Recommend

Jan 21, 2021 | Purchase Loan

Melissa was phenomenal, brought peace of mind from our first phone call to our last. She was able to answer our simple and very complex questions with ease. Her response to text, email, and phone calls was impeccable. Something we were not receiving from other lenders we had been working with. Important to note her care and attention to our file even on her time off. Melissa was the face of a phenomenal brand and held consistent and exceeded expectations throughout the entire process. Thank you.

1 out of 5 Stars

Karen A. in Michigan Would Recommend

Jan 20, 2021 | Purchase Loan

Melissa Janke was very professional. She communicated with me constantly even while she was on vacation. She help settle my fears and play psychologist to my whims. I appreciate the work she did to get me in the house I desired.

1 out of 5 Stars

Kelley M. in Georgia Would Recommend

Jan 19, 2021 | Purchase Loan

She went above and beyond to help me with my mortgage.

1 out of 5 Stars

Connie W. in North Carolina Would Recommend

Jan 13, 2021 | Purchase Loan

Melissa took over my file when my original loan officer had to take leave. She picked right up, was extremely communicative and did not miss a beat.She worked to make sure my closing happened on time and was very flexible whenever timelines changed.

1 out of 5 Stars

Keith R. in Massachusetts Would Recommend

Jan 12, 2021 | Purchase Loan

Melissa is friendly and always ahead with the mortgage loan process with e-mails and phone calls. She helped us close on the house just in the nick of time.