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Melissa Janke

Team Lead, NMLS# 995505

5/5 (302 reviews)
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Call 1-800-220-0600 ext. 3032 Send Email
1-800-220-0600 ext. 3032
573-476-1139
1801 Westfall Drive
Columbia, MO 65202

Meet Melissa

An expert in home loans, Melissa has experience in the banking industry since 2012 and the financial industry as a whole since 2007. She is a huge advocate for the work hard, play hard ethic. In her free time, she travels internationally to enrich her cultural experiences while better understanding the true essence of life.

    Homebuyer Reviews

    See what 302 customers have said about Melissa.

    Page 9 of 31 reviews. Return to page 1 »

  • 1 out of 5 Stars
    Thomas C. in Would Recommend

    Featured review from Aug 19, 2023 | Purchase Loan

    Great customer service

  • 1 out of 5 Stars
    Aaron H. in Would Recommend

    Featured review from Aug 18, 2023 | Purchase Loan

    Melissa was on top of everything we needed and made sure to follow up in a timely manner to get us to closing on time.

  • 3 out of 5 Stars
    Amy P.

    Aug 14, 2023 | Purchase Loan

  • 1 out of 5 Stars
    Deaven J. in Would Recommend

    Aug 11, 2023 | Purchase Loan

  • 1 out of 5 Stars
    Holly S. in Would Recommend

    Aug 7, 2023 | Purchase Loan

    Melissa was excellent to work with. She was very prompt in getting back to me with any questions I had and made the process very smooth

  • 1 out of 5 Stars
    Nathanael Y. in Would Recommend

    Aug 7, 2023 | Purchase Loan

    Super helpful and always kept me updated along the way.

  • 3 out of 5 Stars
    Natasha W. in Would Recommend

    Aug 5, 2023 | Purchase Loan

  • 1 out of 5 Stars
    Rafael E. in Would Recommend

    Jul 31, 2023 | Purchase Loan

    There's not enough words to say about Ms. Janke. You can definitely tell that she's committed to helping in every way possible. She makes the impossible look easy.

  • 1 out of 5 Stars
    Shea T. in Would Recommend

    Featured review from Jul 25, 2023 | Purchase Loan

    Absolutely amazing professionalism and very quick to respond to any questions or concerns I had.

  • 2 out of 5 Stars
    Jennifer D. in Would Recommend

    Jul 17, 2023 | Purchase Loan

    Initially Melissa was nice and pleasant. Throughout the process I had questions/concerns and I reached out to Melissa to voice my concern and to receive clarification. While on the phone with Melissa she proceeded with a tone of aggravation and frustration in regards to my questions. I took my concerns to my realtor afterwards who also reached out to Melissa for clarification and Melissa also took the same tone and frustration out on my realtor Sherri. During the entire process neither I nor my realtor could get ahold of Melissa when we called her ext. the phone always went to voicemail and we’d have to wait for her to reach back out. Overall the lack in customer service skills and professionalism I would not recommend anyone to Melissa specifically.

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