Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,533
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Pernell in Pennsylvania Would Recommend
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Ronda in Georgia Would Recommend
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Sunshine in Wisconsin Would Recommend
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Allison in Ohio Would Recommend
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Sydni in Indiana Would Recommend
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Bonnie in Washington Would Recommend
Absolutely great experience.We required assistance in stepping through the process from beginning to end as we were unsure .Everyone was so helpful,patient and kind. They explained each step to us and made buying our home an enjoyable experience. They went above and beyond . Big thanks to the whole team!!
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Harmon in Minnesota Would Recommend
The process was a bit long and complicated for FHA loan.
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Jacob in Texas Would Recommend
The process was very easy and understandable.
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Jacob in Ohio Would Recommend
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Jeremy in Texas Would Recommend
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Brandon in Ohio Would Recommend
Was a very time consuming process but the staff did a great job. Very positive attitudes that made the experience memorable and easy.
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Samantha in West Virginia Would Recommend
Josh and Julie were very helpful every step of the way. They were prompt with their responses and was able to help me close within a month. The process was smooth.
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Ryan in Idaho Would Recommend
I got the house I wanted with a fair enough rate to make me happy
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Jimmy in Missouri Would Recommend
These guys make purchasing a house as simple as possible. Highly recommend!
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Eric in Arkansas Would Recommend
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Shannon
I was very disappointed. The communication was poor and anytime I had a question, it would not be responded to for several days. They had 60 days to get everything together and 1 day before my scheduled closing, they had some errors that ended up delaying it an additional 4 days. I had submitted information, the same information several times (where did it go the first time?). I just feel that my personal experience with them was not the greatest. Perhaps others won't go through what I did.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience. I’m truly sorry for the frustration you went through.
Delayed responses, repeated requests for the same documents, and especially a last-minute closing delay would be upsetting for anyone. After 60 days of preparation, you deserved a smooth and well-coordinated process. I understand why this left you feeling disappointed.
Your feedback matters, and we take it seriously. If you’re open to it, I would appreciate the opportunity to learn more and address your concerns directly.
clientadvocate@neighborsbank.com
833-919-1229 -
Tami in Texas Would Recommend
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Maria
As a disable veteran I was not given the credits I deserved even though I send offers from other banks offering me a lower interest rate and way lower closing cost. I was told that I could decide whether I wanted to stay or go. The only reason I decided to stay with you was to keep me from starting all over again since I suffer from anxiety and I grant you that your online application programcwas easier to use.
Response from Kaleb, Client Advocate :
First and foremost, thank you for your service. I’m truly sorry to hear that this was your experience.
Being told you could “stay or go” would understandably feel discouraging—especially while managing anxiety during an already stressful process. You deserved to feel supported and fully valued. I appreciate you mentioning the ease of our online application, but that should never outweigh clear communication and thoughtful guidance.
If you’re open to it, I would truly like to learn more about your experience and see how we can address your concerns.
clientadvocate@neighborsbank.com
833-919-1229 -
Presley in Illinois Would Recommend
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Angelia in Alabama Would Recommend
Working with my home loan officer was truly one of the best decisions I made during the home buying process. From day one, they were professional, knowledgeable, and incredibly responsive. Every question I had — no matter how small — was answered quickly and clearly, which gave me so much confidence and peace of mind.They took the time to explain all of my options, helped me secure a fantastic rate, and made what could have been a stressful experience feel smooth and manageable. Their attention to detail and dedication to getting everything done on time was beyond impressive.What really stood out was how much they genuinely cared. I never felt like just another transaction — I felt supported every step of the way.If you’re looking for a home loan officer who is trustworthy, efficient, and truly goes above and beyond, I highly recommend Breonna Bishop and Julia Koenig. I wouldn’t hesitate to work with them again!
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Ray in South Carolina Would Recommend
All of whom i worked with were great and I thank them all for making a dream a reality.
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Kaylen in Mississippi Would Recommend
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Isabella in South Carolina Would Recommend
This was my first time buying a home and the team at Neighbors Bank was helpful and ensured the process went smoothly for me. They were available whenever I had any questions. They also made sure I understood what was needed. Thank you all!
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Anna in Kentucky Would Recommend
Joey Mirth, Tyler Grace and the entire team responsible for financing our home purchase was absolutely top notch. There were things the needed additional attention during the process... they were there. At last minute challenge was faced head on with all hands-on deck and we still closed on the scheduled day. What else can I say, Just Awesome!
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Melvin in Illinois Would Recommend
Great customer service
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Andre in North Carolina Would Recommend
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Madison in Missouri Would Recommend
My husband and I are first time homebuyers. We were nervous about the process, especially having our hands full with a one year old and another on the way. Our loan team was AMAZING! Jessica Jamison and Kara Muenks made the process not only easy, but helped give us confidence the whole way through to owning our beautiful home. They were fast to answer questions and never made us feel like an inconvenience. We can't say enough incredible things about our experience and are truly grateful to Neighbors Bank for taking a major life milestone and turning it into a lifelong, wonderful memory for us and our family!
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Jonathan in Tennessee Would Recommend