Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
5,646
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Tyler in Illinois Would Recommend
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Andrew in Oklahoma Would Recommend
I started my journey with neighbors bank April of this year and as of July 9th 2025 I am officially a homeowner. I never thought it would happen that fast and the team that I had with Neighbor’s Bank were top notch. Very clear communication even on weekends when they did not have to answers my questions and worked diligently to make sure this was a smooth process. I would definitely recommend and I will for sure use Neighbor’s Bank again if the opportunity arises.
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Sean in South Carolina Would Recommend
The entire team at Neighbors Bank made the home buying experience extremely easy. My fantastic loan officer, Jason Reddy, especially and the other folks I dealt with, everyone was great. I would definitely recommend Jason and the team at Neighbors to anyone looking to buy a home.
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Lawrence in Mississippi Would Recommend
I recommend Neighbors Bank to anyone interested in buying a home. The entire team from Heather, Chad, and Madison were awesome. All questions were answered and nothing was ever kept away. Thank you Neighbor's for helping me accomplish a huge goal off my check list. I look forward to sending more home buyers your way. Lawrence Robinson
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Erin in Missouri Would Recommend
I gave a 10 because I know what a poor rating means. With that being said, I was never called when we were clear to close. I specifically gave the LC a date and time for closing and it was initially scheduled wrong. Please know your audience and realize not everyone does business by text message.
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Chris in Kentucky Would Recommend
Great people to work with very honest and made our home buying experience a great one. Give them a try you won't be disappointed.
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Savannah in Kentucky Would Recommend
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Summer in Oklahoma Would Recommend
We had such a great experience working with Neighbors Bank for our home loan. From start to finish, the communication was clear, quick, and super helpful. Even though I’m from a small town, the service we got was better than what I’ve ever had locally. Everything moved along smoothly, and we always felt like we were in good hands. I’d definitely recommend Neighbors Bank to anyone looking for a home loan—they really made the process easy and stress-free.
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Charles in Kentucky Would Recommend
Always answered our questions in a timely manner
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Amy
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Angela in Tennessee Would Recommend
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Sara in West Virginia Would Recommend
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Matt in Wisconsin Would Recommend
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Ben in Alabama Would Recommend
Great experience. Abbie and the crew were great with communication and kept everything moving and we closed on schedule.
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Caleb in Indiana Would Recommend
Was incredibly friendly, professional, and quick. Would work with them again.
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Samuel in North Carolina Would Recommend
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Ronnie in West Virginia Would Recommend
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James in Tennessee Would Recommend
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Richard in Missouri Would Recommend
Outstanding!!
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Stephanie in Missouri Would Recommend
Very responsive with great customer service. Answered all my questions and were extremely helpful and communicative.
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Chelsea in Arkansas Would Recommend
Bentley and Morgan were amazing and extremely helpful throughout the whole process. This was my first time buying a house and applying for a loan. Bentley answered all my questions and explained the process and next steps, ensuring that I understood the process. Upon closing, our realtor and titling agent also commented on how smooth everything went and expressed how impressed they were with our team at neighbors bank and they hope to work with them again in the future. Overall it was a great experience!
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Ronald
$1000.00 error discovered at closing. No apologies, just asked if we wanted to continue. Client advocate gets involved. Told me it was our fault.
Response from Mason, Client Advocate :
I’m truly sorry for the error discovered at closing and the way it was handled. That’s not the standard we hold ourselves to at Neighbors Bank, and I sincerely regret the impact it had on your experience.
Your feedback is being taken seriously and shared with our team so we can do better moving forward. If there’s anything I can do to help, please don’t hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
Goran in Wisconsin Would Recommend
ABUSING JOB. GREAT PEOPLE TO WORK WITH. IT WASNT AN EASY PROCESS BUT NEIGHBORS BANK MADE ME FEEL AT EASE!! THANKS AGAIN!!
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Austin in Tennessee Would Recommend
Aspen and her team were fenomenal!!! Made sure to help with every question and concern.!!
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Joshua in Missouri Would Recommend
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Theu in Illinois Would Recommend
As a first-time homebuyer, I was honestly overwhelmed at the start of the process — but working with Aspen Harris made everything so much smoother. She was incredibly patient, explained every step clearly, and never made me feel like any question was too small. Her knowledge and experience helped me stay grounded through what could have been a very stressful experience.Aspen checked in consistently, offering just the right amount of guidance without ever making me feel pressured. I remember asking her to call on Memorial Day and she called me right away.Thanks to her, I felt informed, supported, and confident throughout the entire process. I truly couldn’t have asked for a better loan originator. Highly recommend Aspen to anyone, especially first-time buyers — you’ll be in excellent hands.
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Dylan in Ohio Would Recommend
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Alyssa
I was not told about a grant in my state and had to negotiate with the seller to be able to extend the closing date so I could apply for it.
Response from Kaleb, Client Advocate :
Thank you for taking the time to share your experience. I'm truly sorry to hear that you weren’t informed about the grant available in your state early on. If there’s anything I can do to support you now or help clarify any remaining concerns, please don’t hesitate to reach out. We truly appreciate your patience and understanding through this process.
clientadvocate@neighborsbank.com
833-919-1229