Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,520
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Brandon in Ohio Would Recommend
Was a very time consuming process but the staff did a great job. Very positive attitudes that made the experience memorable and easy.
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Samantha in West Virginia Would Recommend
Josh and Julie were very helpful every step of the way. They were prompt with their responses and was able to help me close within a month. The process was smooth.
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Jimmy in Missouri Would Recommend
These guys make purchasing a house as simple as possible. Highly recommend!
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Eric in Arkansas Would Recommend
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Tami in Texas Would Recommend
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Maria
As a disable veteran I was not given the credits I deserved even though I send offers from other banks offering me a lower interest rate and way lower closing cost. I was told that I could decide whether I wanted to stay or go. The only reason I decided to stay with you was to keep me from starting all over again since I suffer from anxiety and I grant you that your online application programcwas easier to use.
Response from Kaleb, Client Advocate :
First and foremost, thank you for your service. I’m truly sorry to hear that this was your experience.
Being told you could “stay or go” would understandably feel discouraging—especially while managing anxiety during an already stressful process. You deserved to feel supported and fully valued. I appreciate you mentioning the ease of our online application, but that should never outweigh clear communication and thoughtful guidance.
If you’re open to it, I would truly like to learn more about your experience and see how we can address your concerns.
clientadvocate@neighborsbank.com
833-919-1229 -
Presley in Illinois Would Recommend
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Ray in South Carolina Would Recommend
All of whom i worked with were great and I thank them all for making a dream a reality.
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Angelia in Alabama Would Recommend
Working with my home loan officer was truly one of the best decisions I made during the home buying process. From day one, they were professional, knowledgeable, and incredibly responsive. Every question I had — no matter how small — was answered quickly and clearly, which gave me so much confidence and peace of mind.They took the time to explain all of my options, helped me secure a fantastic rate, and made what could have been a stressful experience feel smooth and manageable. Their attention to detail and dedication to getting everything done on time was beyond impressive.What really stood out was how much they genuinely cared. I never felt like just another transaction — I felt supported every step of the way.If you’re looking for a home loan officer who is trustworthy, efficient, and truly goes above and beyond, I highly recommend Breonna Bishop and Julia Koenig. I wouldn’t hesitate to work with them again!
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Melvin in Illinois Would Recommend
Great customer service
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Kaylen in Mississippi Would Recommend
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Anna in Kentucky Would Recommend
Joey Mirth, Tyler Grace and the entire team responsible for financing our home purchase was absolutely top notch. There were things the needed additional attention during the process... they were there. At last minute challenge was faced head on with all hands-on deck and we still closed on the scheduled day. What else can I say, Just Awesome!
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Isabella in South Carolina Would Recommend
This was my first time buying a home and the team at Neighbors Bank was helpful and ensured the process went smoothly for me. They were available whenever I had any questions. They also made sure I understood what was needed. Thank you all!
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Jennifer in Missouri Would Recommend
Excellent customer service and communication from start to finish!!
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Jonathan in Tennessee Would Recommend
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Andre in North Carolina Would Recommend
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Madison in Missouri Would Recommend
My husband and I are first time homebuyers. We were nervous about the process, especially having our hands full with a one year old and another on the way. Our loan team was AMAZING! Jessica Jamison and Kara Muenks made the process not only easy, but helped give us confidence the whole way through to owning our beautiful home. They were fast to answer questions and never made us feel like an inconvenience. We can't say enough incredible things about our experience and are truly grateful to Neighbors Bank for taking a major life milestone and turning it into a lifelong, wonderful memory for us and our family!
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Gretchen in West Virginia Would Recommend
I have several obstacles that came about and they were fantastic to work with me during those times
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Louis in Missouri Would Recommend
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Steven in Missouri Would Recommend
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Saray in Florida Would Recommend
Neighbors Bank has very friendly staff and confidently guided us in the process of the home loan and what is to be expected. Tasha, Tyler and Chad were the best in making the process run smoothly. Thank you Neighbors Bank!
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Robert in Illinois Would Recommend
To be brutally honest, it was one heck of a time. A lot of frustrating moments, but they got the job done! We all can now say we did it! Yes, sometimes things do not go to plan. They pulled through for me though. I had some issues on my end. Buying a house is always a pain in the rear, but we did it. Customer service was on point overall, Tyler and Jessica had a lot of patience with me, even when I was over the top with frustrations.Thank you guys
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Amr in Pennsylvania Would Recommend
I had a great experience with Neighbors bank throughout my home loan process. From pre-approval through clear-to-close, their team was organized, transparent, and very responsive whenever I had questions or needed clarification on documents or numbers.The closing process was handled efficiently, and I always felt like my file was being actively managed rather than sitting in a queue. They were also very clear about requirements and timelines, which helped me prepare and avoid last-minute surprises.Overall, the process was smooth, professional, and much less stressful than I expected. I would definitely consider working with them again and recommend them to others purchasing a home.
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Paige in Illinois Would Recommend
Shannon and Kathleen were great! Both were quick to respond with any questions we had as well as very informative throughout the entire process.
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Cedric in Michigan Would Recommend
I had a crazy dream and timeline that Max H. & Derek W. made it happen! After some long work nights as well as millions of docusigns I was very grateful for the lending team I was giving purchasing my first home! Thanks Neighbors Bank!
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Carrie in Florida Would Recommend
Every step of the way my loan team was receptive to all my questions and communication to me was swift and pleasant. Even my title person commented more than once how awesome my loan team was.
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Perry in Louisiana Would Recommend
Joey and Alyssa were the best people for the job. Always available and quick to find answers to our questions. This was the first mortgage we have ever gotten and we were very happy with the team we got.
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Rachael in Mississippi Would Recommend
I recently worked with Neighbors Bank for my home purchase and I could not be happier with my experience. From start to finish, the team was wonderful—attentive to my needs and always available to answer my questions. They made what could have been a stressful process feel incredibly easy and straightforward. I was genuinely impressed by their professionalism and the care they showed throughout every step. Neighbors Bank went above and beyond to ensure that everything was handled smoothly, and I truly appreciated their dedication. Thanks to their support, I was able to purchase my home with confidence and peace of mind. I highly recommend Neighbors Bank to anyone looking for a lender who values customer service and makes the home buying process stress-free.