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Neighbors Bank Reviews

Unedited reviews from borrowers nationwide

5,647

Total Customer Reviews

96%

Would recommend Neighbors Bank

4.7 out of 5

Average Satisfaction Rating

    Showing all 5,647 reviews

  • 5 out of 5 Stars
    in Illinois Would Recommend

    Jul 10, 2025

    Cecil Anderson, Loan Officer

    Loan Officer: Cecil Anderson

    NMLS#2180830

    Loan type: Purchase

  • 5 out of 5 Stars
    in Oklahoma Would Recommend

    Jul 10, 2025

    I started my journey with neighbors bank April of this year and as of July 9th 2025 I am officially a homeowner. I never thought it would happen that fast and the team that I had with Neighbor’s Bank were top notch. Very clear communication even on weekends when they did not have to answers my questions and worked diligently to make sure this was a smooth process. I would definitely recommend and I will for sure use Neighbor’s Bank again if the opportunity arises.

    Lane Blalock, Loan Officer

    Loan Officer: Lane Blalock

    NMLS#2589995

    Loan type: Purchase

  • 5 out of 5 Stars
    in South Carolina Would Recommend

    Jul 10, 2025

    The entire team at Neighbors Bank made the home buying experience extremely easy. My fantastic loan officer, Jason Reddy, especially and the other folks I dealt with, everyone was great. I would definitely recommend Jason and the team at Neighbors to anyone looking to buy a home.

    Jason Reddy, Loan Officer

    Loan Officer: Jason Reddy

    NMLS#2110137

    Loan type: Purchase

  • 5 out of 5 Stars
    in Mississippi Would Recommend

    Jul 9, 2025

    I recommend Neighbors Bank to anyone interested in buying a home. The entire team from Heather, Chad, and Madison were awesome. All questions were answered and nothing was ever kept away. Thank you Neighbor's for helping me accomplish a huge goal off my check list. I look forward to sending more home buyers your way. Lawrence Robinson

    Chad Werner, Loan Officer

    Loan Officer: Chad Werner

    NMLS#1100523

    Loan type: Purchase

  • 5 out of 5 Stars
    in Missouri Would Recommend

    Jul 9, 2025

    I gave a 10 because I know what a poor rating means. With that being said, I was never called when we were clear to close. I specifically gave the LC a date and time for closing and it was initially scheduled wrong. Please know your audience and realize not everyone does business by text message.

    Jessica Jamison, Loan Officer

    Loan Officer: Jessica Jamison

    NMLS#1542764

    Loan type: No cash-out refinance

  • 5 out of 5 Stars
    in Kentucky Would Recommend

    Jul 9, 2025

    Great people to work with very honest and made our home buying experience a great one. Give them a try you won't be disappointed.

    Garret Ennenbach, Loan Officer

    Loan Officer: Garret Ennenbach

    NMLS#1968118

    Loan type: Purchase

  • 5 out of 5 Stars
    in Kentucky Would Recommend

    Jul 9, 2025

    Jason Reddy, Loan Officer

    Loan Officer: Jason Reddy

    NMLS#2110137

    Loan type: Purchase

  • 5 out of 5 Stars
    in Oklahoma Would Recommend

    Jul 7, 2025

    We had such a great experience working with Neighbors Bank for our home loan. From start to finish, the communication was clear, quick, and super helpful. Even though I’m from a small town, the service we got was better than what I’ve ever had locally. Everything moved along smoothly, and we always felt like we were in good hands. I’d definitely recommend Neighbors Bank to anyone looking for a home loan—they really made the process easy and stress-free.

    Joshua Falke, Loan Officer

    Loan Officer: Joshua Falke

    NMLS#2181237

    Loan type: Purchase

  • 5 out of 5 Stars
    in Kentucky Would Recommend

    Jul 5, 2025

    Always answered our questions in a timely manner

    Kolby Hurt, Loan Officer

    Loan Officer: Kolby Hurt

    NMLS#1751276

    Loan type: Purchase

  • 2 out of 5 Stars

    Jul 5, 2025

    Holly Bernal, Loan Officer

    Loan Officer: Holly Bernal

    NMLS#1435831

    Loan type: Purchase

  • 3 out of 5 Stars
    in Tennessee Would Recommend

    Jul 5, 2025

    Christian Gentil, Loan Officer

    Loan Officer: Christian Gentil

    NMLS#2355963

    Loan type: Refinance

  • 5 out of 5 Stars
    in West Virginia Would Recommend

    Jul 4, 2025

    Joshua Falke, Loan Officer

    Loan Officer: Joshua Falke

    NMLS#2181237

    Loan type: Purchase

  • 4 out of 5 Stars
    in Wisconsin Would Recommend

    Jul 4, 2025

    Kolby Hurt, Loan Officer

    Loan Officer: Kolby Hurt

    NMLS#1751276

    Loan type: Purchase

  • 5 out of 5 Stars
    in Alabama Would Recommend

    Jul 3, 2025

    Great experience. Abbie and the crew were great with communication and kept everything moving and we closed on schedule.

    Melissa Janke, Loan Officer

    Loan Officer: Melissa Janke

    NMLS#995505

    Loan type: Purchase

  • 5 out of 5 Stars
    in Indiana Would Recommend

    Jul 3, 2025

    Was incredibly friendly, professional, and quick. Would work with them again.

    Gabrielle Theoharis, Loan Officer

    Loan Officer: Gabrielle Theoharis

    NMLS#2578527

    Loan type: Purchase

  • 4 out of 5 Stars
    in North Carolina Would Recommend

    Jul 3, 2025

    Chad Werner, Loan Officer

    Loan Officer: Chad Werner

    NMLS#1100523

    Loan type: Purchase

  • 5 out of 5 Stars
    in West Virginia Would Recommend

    Jul 3, 2025

    Marissa Nichols, Loan Officer

    Loan Officer: Marissa Nichols

    NMLS#902827

    Loan type: Purchase

  • 4 out of 5 Stars
    in Tennessee Would Recommend

    Jul 2, 2025

    Paden Klein, Loan Officer

    Loan Officer: Paden Klein

    NMLS#2589666

    Loan type: Purchase

  • 5 out of 5 Stars
    in Missouri Would Recommend

    Jul 2, 2025

    Outstanding!!

    Marissa Nichols, Loan Officer

    Loan Officer: Marissa Nichols

    NMLS#902827

    Loan type: Purchase

  • 5 out of 5 Stars
    in Missouri Would Recommend

    Jul 2, 2025

    Very responsive with great customer service. Answered all my questions and were extremely helpful and communicative.

    Jessica Jamison, Loan Officer

    Loan Officer: Jessica Jamison

    NMLS#1542764

    Loan type: Purchase

  • 5 out of 5 Stars
    in Arkansas Would Recommend

    Jul 2, 2025

    Bentley and Morgan were amazing and extremely helpful throughout the whole process. This was my first time buying a house and applying for a loan. Bentley answered all my questions and explained the process and next steps, ensuring that I understood the process. Upon closing, our realtor and titling agent also commented on how smooth everything went and expressed how impressed they were with our team at neighbors bank and they hope to work with them again in the future. Overall it was a great experience!

    Bentley Stilwell, Loan Officer

    Loan Officer: Bentley Stilwell

    NMLS#2355453

    Loan type: Purchase

  • 1 out of 5 Stars

    Jul 2, 2025

    $1000.00 error discovered at closing. No apologies, just asked if we wanted to continue. Client advocate gets involved. Told me it was our fault.

    Response from Mason, Client Advocate :

    I’m truly sorry for the error discovered at closing and the way it was handled. That’s not the standard we hold ourselves to at Neighbors Bank, and I sincerely regret the impact it had on your experience.

    Your feedback is being taken seriously and shared with our team so we can do better moving forward. If there’s anything I can do to help, please don’t hesitate to reach out.

    clientadvocate@neighborsbank.com
    833-919-1229

    Jessica Jamison, Loan Officer

    Loan Officer: Jessica Jamison

    NMLS#1542764

    Loan type: Purchase

  • 5 out of 5 Stars
    in Wisconsin Would Recommend

    Jul 2, 2025

    ABUSING JOB. GREAT PEOPLE TO WORK WITH. IT WASNT AN EASY PROCESS BUT NEIGHBORS BANK MADE ME FEEL AT EASE!! THANKS AGAIN!!

    Lane Blalock, Loan Officer

    Loan Officer: Lane Blalock

    NMLS#2589995

    Loan type: Purchase

  • 5 out of 5 Stars
    in Tennessee Would Recommend

    Jul 2, 2025

    Aspen and her team were fenomenal!!! Made sure to help with every question and concern.!!

    Aspen Harris, Loan Officer

    Loan Officer: Aspen Harris

    NMLS#2538805

    Loan type: Purchase

  • 5 out of 5 Stars
    in Missouri Would Recommend

    Jul 2, 2025

    Marissa Nichols, Loan Officer

    Loan Officer: Marissa Nichols

    NMLS#902807

    Loan type: Purchase

  • 5 out of 5 Stars
    in Illinois Would Recommend

    Jul 1, 2025

    As a first-time homebuyer, I was honestly overwhelmed at the start of the process — but working with Aspen Harris made everything so much smoother. She was incredibly patient, explained every step clearly, and never made me feel like any question was too small. Her knowledge and experience helped me stay grounded through what could have been a very stressful experience.Aspen checked in consistently, offering just the right amount of guidance without ever making me feel pressured. I remember asking her to call on Memorial Day and she called me right away.Thanks to her, I felt informed, supported, and confident throughout the entire process. I truly couldn’t have asked for a better loan originator. Highly recommend Aspen to anyone, especially first-time buyers — you’ll be in excellent hands.

    Aspen Harris, Loan Officer

    Loan Officer: Aspen Harris

    NMLS#2538805

    Loan type: Purchase

  • 5 out of 5 Stars
    in Ohio Would Recommend

    Jul 1, 2025

    Ashley Patterson, Loan Officer

    Loan Officer: Ashley Patterson

    NMLS#2110130

    Loan type: Purchase

  • 1 out of 5 Stars

    Jun 30, 2025

    I was not told about a grant in my state and had to negotiate with the seller to be able to extend the closing date so I could apply for it.

    Kaleb, Client Advocate
    Response from Kaleb, Client Advocate :

    Thank you for taking the time to share your experience. I'm truly sorry to hear that you weren’t informed about the grant available in your state early on. If there’s anything I can do to support you now or help clarify any remaining concerns, please don’t hesitate to reach out. We truly appreciate your patience and understanding through this process.

    clientadvocate@neighborsbank.com
    833-919-1229

    Jessica Seek, Loan Officer

    Loan Officer: Jessica Seek

    NMLS#2110132

    Loan type: Purchase

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