Neighbors Bank Reviews

Unedited reviews from borrowers nationwide

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5 out of 5 Stars

Charles in Tennessee Would Recommend

Featured review from Jul 20, 2026

This team’s professionalism was matched by genuine kindness, and they treated me like a person rather than just another loan file.If you’re looking for a mortgage company that communicates well, follows through on its commitments, and genuinely cares about its clients, I would recommend them without hesitation. Thank you for helping make my first solo home purchase such a positive experience.

Loan Officer: Garret Ennenbach

NMLS#1968118
5 out of 5 Stars

Gene in Ohio Would Recommend

Jul 20, 2026

Loan Officer: Bryan Easterday

NMLS#2673114
5 out of 5 Stars

Adrianny in Nebraska Would Recommend

Featured review from Jul 20, 2026

Los que me atendieron fueron muy profesionales, muy buena atenci y me ayudaron mucho ya que el idioma no lo hablo y tuvieron muy buena comunicaci, el equipo que me atendieron y Neighbors Bank en general para mson excelentes

Loan Officer: Jordan Legg

NMLS#2708514
5 out of 5 Stars

Gordon in Vermont Would Recommend

Featured review from Jul 19, 2026

I couldn't have done it without all the team I had. Made life a lot easier and I felt more confident and comfortable with the best team on board.

Loan Officer: Shannon Matlack

NMLS#982020
5 out of 5 Stars

Esten in Missouri Would Recommend

Jul 19, 2026

Loan Officer: Shannon Matlack

NMLS#982020
5 out of 5 Stars

Adrian in Texas Would Recommend

Featured review from Jul 19, 2026

I had a great experience with Neighbors Bank. As a homebuyer, the process can feel overwhelming, but they guided me every step of the way and took the time to explain everything in detail. I would definitely recommend them to family and friends

Loan Officer: Garret Ennenbach

NMLS#1968118
4 out of 5 Stars

Patrick in Missouri Would Recommend

Jul 18, 2026

Loan Officer: Bradley Larsen

NMLS#2708897
5 out of 5 Stars

Amanda in Missouri Would Recommend

Featured review from Jul 18, 2026

I've been dreaming of owning a home my whole life, and I just never thought it would really happen until I started talking with Neighbors Bank. It took some persistence and tenacity on my part as well, but with the help of Jessica and Kara at Neighbors, my dream came true and now I own my home!

Loan Officer: Jessica Jamison

NMLS#1542764
4 out of 5 Stars

Kaleb in Tennessee Would Recommend

Jul 18, 2026

Loan Officer: Sierra Wheeler

NMLS#2709012
5 out of 5 Stars

Timothy in Michigan Would Recommend

Featured review from Jul 18, 2026

Kayla and Justina were very helpful, friendly, and communicative.

Loan Officer: Kayla Watson

NMLS#1483302
5 out of 5 Stars

Dana in Arkansas Would Recommend

Featured review from Jul 18, 2026

I very recently closed on my new home. Neighbors Bank made it so easy! I did everything online and they were always quick to reply if I had questions or concerns. My realtor said they were a dream to work with. She told me that the process was by far the easiest she has had all year. She plans to tell other perspective buyers about Neighbors Bank too!

Loan Officer: Steven Boehme

NMLS#2708448
5 out of 5 Stars

David in Nebraska Would Recommend

Featured review from Jul 18, 2026

Tim and his team were amazing. They walked me through every step and made sure that I understood what was going on. Hats off to them and I won't hesitate to use them again!

Loan Officer: Tim Vieck

NMLS#2181144
5 out of 5 Stars

Laura in Mississippi Would Recommend

Featured review from Jul 18, 2026

Jordan Legg & Scott Stuart made the entire process so easy! I would definitely use Neighbor’s again if needed and highly recommend them!

Loan Officer: Jordan Legg

NMLS#2708514
5 out of 5 Stars

Jana in Missouri Would Recommend

Jul 18, 2026

Loan Officer: Jessica Jamison

NMLS#1542764
1 out of 5 Stars

Joel

Jul 17, 2026

Neighbors bank would not tell me if I was approved for my loan until a couple days before the closing. Every few days the bank would ask for more docs and act like they didn't know whay they were doing for over a month. And neighbors bank could not get my loan closed until a week after the original closing date.

Loan Officer: Kerry Alexander

NMLS#2653612

Response from Kaleb, Client Advocate :

Thank you for sharing your experience. We're sorry to hear about the delays, repeated document requests, and uncertainty you experienced throughout the loan process. We understand how frustrating it is when a closing is delayed, and we regret that your experience didn't meet your expectations. We'd appreciate the opportunity to learn more and address your concerns.

clientadvocate@neighborsbank.com
833-919-1229
5 out of 5 Stars

Isidro in Oregon Would Recommend

Featured review from Jul 17, 2026

Loved how easy the process was, the app was easy to use and the team was very responsive and helpful, overall a great experience. Thank you Neighbors Bank. -ISIDRO R

Loan Officer: Jessica Seek

NMLS#2110132
5 out of 5 Stars

Julie in Pennsylvania Would Recommend

Featured review from Jul 17, 2026

I had a unique banking situation and wasn't able to save a lot for a down payment while paying rent. Cecil and Keri both worked incredibly hard to get me into the home i wanted. Words cannot express how grateful I am to have had such a wonderful, responsive, hard working team on my side.

Loan Officer: Keri Bender

NMLS#2708371
4 out of 5 Stars

Hope in Indiana Would Recommend

Jul 17, 2026

Loan Officer: Jordan Legg

NMLS#2708514
5 out of 5 Stars

James in Georgia Would Recommend

Jul 16, 2026

Loan Officer: Hayley Glennon

NMLS#2566042
1 out of 5 Stars

Daniel

Jul 16, 2026

My entire experience with neighbors Bank was a complete nightmare. I will never ever use an online banker ever again. I will always bank locally. This was completely horrible.

Loan Officer: Derek Wilson

NMLS#2653342

Response from Kaleb, Client Advocate :

Thank you for sharing your feedback. We're truly sorry to hear your experience was so disappointing. This is not the experience we want our borrowers to have, and we regret that we didn't earn your trust. We'd appreciate the opportunity to learn more about what happened and address your concerns.

clientadvocate@neighborsbank.com
833-919-1229
4 out of 5 Stars

Jacob in Ohio Would Recommend

Jul 16, 2026

Loan Officer: Heather Yackley

NMLS#1241088
5 out of 5 Stars

Briston in Kansas Would Recommend

Jul 16, 2026

Loan Officer: Chris Yackley

NMLS#2110129
4 out of 5 Stars

Mathew in Nebraska Would Recommend

Jul 15, 2026

Loan Officer: Garret Ennenbach

NMLS#1968118
1 out of 5 Stars

Kristen

Jul 15, 2026

Loan Officer: Heather Yackley

NMLS#1241088
5 out of 5 Stars

Tyren in South Carolina Would Recommend

Featured review from Jul 15, 2026

Neighbors bank made our home buying experience amazing. They made our dreams come true

Loan Officer: Crystal Washington

NMLS#1588494
4 out of 5 Stars

Tanya in Michigan Would Recommend

Jul 15, 2026

Loan Officer: Chad Werner

NMLS#1100523
5 out of 5 Stars

Steven in Oklahoma Would Recommend

Featured review from Jul 15, 2026

From the first click for pre-qualifications to the final closing everything was smooth and made a lot of sense. The team that I worked with communicated effectively, not too often but just right. The app was amazing at keeping me up-to-date 24 hours a day seven days a week and guided me through the process effortlessly.

Loan Officer: Reilly Aldrich

NMLS#2708386
5 out of 5 Stars

Jerry in Kentucky Would Recommend

Featured review from Jul 14, 2026

From the very beginning of just the pre-approval everyone at neighbors bank has been amazing! Very helpful and supportive. Tips on building our credit where it needed to be and guiding us every step of the way

Loan Officer: Rob Parham

NMLS#1524830
5 out of 5 Stars

Erin in Missouri Would Recommend

Featured review from Jul 14, 2026

After working with two other lending companies that unfortunately fell short, my experience with Neighbors Bank was a refreshing and positive change. Charles was consistently friendly, professional, and compassionate throughout the entire homebuying process.He was patient and understanding when addressing my questions and helping me manage the anxiety that can come with purchasing a home. His communication, reassurance, and support made the process feel far less overwhelming.I also appreciated Jessica’s leadership and support as the team lead. Together, Charles and Jessica helped make the process smoother and gave me confidence that my loan was in capable hands.I truly appreciated the care, professionalism, and respect shown throughout the process. I would gladly recommend Charles, Jessica, and Neighbors Bank to anyone looking for a lender who is knowledgeable, dependable, and genuinely cares about their clients.

Loan Officer: Jessica Kelly

NMLS#1450320