Unedited reviews from borrowers nationwide
5,304
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Overall great experience.
The buying experience could have been smoother. I do feel like there was some miscommunication with the realtor that made the underwriting process a little hectic. All is good and I am loving my new home. Thank you for making my dreams come true!
All in all an excellent experience.
Our experience with Neighbors Bank was less than helpful. There were multiple people reaching out at different times with different information. We were given "estimates" on many numbers such as closing costs, but there were multiple numbers given and they were no where near each other. It was hard to plan when given numbers like $8,000, $2,000, $400, and $900 within a small time frame. Additionally, when we arrived at the title company to close on our home, the bank had not yet made the payment. This was frustrating and an additional step our realtor had to take to ensure we could finish the process.
Everyone was very professional and friendly. They made the process easy. The on line check list was super easy to understand. Communication was excellent.