Showing all 7,031 unfiltered reviews
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Madeline in Kentucky Would Recommend5 out of 5 Stars
Jan 13, 2026
Loan Officer: Marissa Nichols
NMLS#902827
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Jeffrey in Pennsylvania Would Recommend5 out of 5 Stars
Featured review from Jan 13, 2026
It was my first time in a home and I was a little nervous, but Tim V. And the rest of the team were very informative and very helpful. And were always there when I needed them. Thank you NEIGHBORS BANK.
Loan Officer: Tim Vieck
NMLS#2181144
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Denise in South Carolina Would Recommend5 out of 5 Stars
Featured review from Jan 13, 2026
Everyone was great from the beginning with Carina to Jennifer and Lee . I was going to go with someone else but Carina was just such an incredible help and had so much knowledge. She treated me like family and that’s what matters. I was so afraid but she talked me through everything.
Loan Officer: Lee Franklin
NMLS#1990666
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Aaron in Missouri Would Recommend5 out of 5 Stars
Jan 12, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Sulaman in Indiana Would Recommend5 out of 5 Stars
Jan 12, 2026
Loan Officer: Miranda Phillippe
NMLS#2486151
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Nathan in New Hampshire Would Recommend4 out of 5 Stars
Jan 12, 2026
Everyone was very helpful. Chad and Tyler both eased my mind a few times during the very stressful process. They always got back to me quickly when I had questions.
Loan Officer: Chad Werner
NMLS#1100523
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Blaine in Pennsylvania Would Recommend5 out of 5 Stars
Featured review from Jan 12, 2026
Everyone from my loan team did an exceptional job and helped me to understand the do's and dont's of buying my first home
Loan Officer: Tim Vieck
NMLS#2181144
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Logan in Tennessee Would Recommend5 out of 5 Stars
Featured review from Jan 11, 2026
Every step from start to finish neighbors banks was there from Mario to Chad to JD any questions I had or any updates they were there.
Loan Officer: Chad Werner
NMLS#1100523
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Julie in Oklahoma Would Recommend5 out of 5 Stars
Jan 11, 2026
Loan Officer: Kolby Hurt
NMLS#1751276
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Cynthia2 out of 5 Stars
Jan 11, 2026
Though my loan went through and I got a place my representatives were very rude, did not keep me up-to-date on what was going on had me do the same things. 3 or 4 2ld me my loan wouldn't go through when they told me it would and just kept me jumping through hoops. For days.
Loan Officer: Ashley Patterson
NMLS#2110130
Response from Kaleb, Client Advocate :
Thank you for your feedback, and while I’m glad your loan went through, I’m truly sorry for the experience you had along the way. This is not the level of service we aim to provide, and I completely understand your frustration. Your feedback is being taken seriously, and we’re working to address these issues so future borrowers don’t face the same challenges.
If you're open to talking more, I’d appreciate the chance to listen and help however I can.
clientadvocate@neighborsbank.com
833-919-1229 -
Joyce in Virginia Would Recommend5 out of 5 Stars
Featured review from Jan 10, 2026
We had put in 3 offers on houses and did not go through with them. We finally found the right house. Neighbors bank did all the work up on every house and never complained. They were great and I would highly recommend them.
Loan Officer: Melissa Janke
NMLS#995505
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Cory in Missouri Would Recommend5 out of 5 Stars
Featured review from Jan 10, 2026
Great rates and prompt, friendly service!
Loan Officer: Jessica Jamison
NMLS#1542764
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Barbara in Kansas Would Recommend5 out of 5 Stars
Featured review from Jan 10, 2026
Right from the start I had someone to talk too and help me through this process. Maybe not the same person every time, but there was always someone that was taken care of my worries and what I needed to do next. I’m very happy with this service.
Loan Officer: Lee Franklin
NMLS#1990666
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Devin2 out of 5 Stars
Jan 10, 2026
Loan Officer: Kerry Alexander
NMLS#2653612
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Subarna in Alabama Would Recommend5 out of 5 Stars
Jan 10, 2026
Loan Officer: Lee Franklin
NMLS#1990666
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Hunter in Oregon Would Recommend5 out of 5 Stars
Jan 9, 2026
Loan Officer: Christina Jordan
NMLS#2672750
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Roumelia in West Virginia Would Recommend3 out of 5 Stars
Jan 9, 2026
Loan Officer: Tim Vieck
NMLS#2181144
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Ashley1 out of 5 Stars
Jan 9, 2026
Kerry was incredibly helpful and amazing. Jenifer, however, was asking for paperwork attention very last minute consistently and we had to push back closing twice because of last minute needs that took forever to process. I felt that she did not communicate with me when she needed things or was waiting on things and needed me to follow up on them.
Loan Officer: Kerry Alexander
NMLS#2653612
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. I’m so glad to hear Kerry was incredibly helpful—that means a lot to us. At the same time, I’m really sorry for the stress and delays you experienced due to last-minute requests and communication issues. That’s not the experience we want for our borrowers, and your concerns will be shared with our team so we can improve.
If there’s anything more you’d like to discuss or if I can support you in any way, please feel free to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
Andrew in Alaska Would Recommend5 out of 5 Stars
Featured review from Jan 9, 2026
I'd like thank Gwen Spadie and her staff for bearing with me and giving me the boost l needed to accomplish the goal I was trying for.
Loan Officer: Gwen Spadie
NMLS#2461346
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Paula in Ohio Would Recommend5 out of 5 Stars
Jan 9, 2026
Very nice people to work with.
Loan Officer: Marissa Nichols
NMLS#902827
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Morris in Georgia Would Recommend5 out of 5 Stars
Featured review from Jan 8, 2026
Very thorough process. Easy use of the portal. Melissa and Jonathan always kept us in the loop as to what was going during the whole process. Both are very knowledgeable in their field and assured us if we had questions or concerns. When we did have questions, they were both very prompt in getting back to us.They reached out to us the say of signing and even called us the day after congratulating us on our new home. I would definitely recommend Melissa and Jonathan and Neighbors Bank.
Loan Officer: Melissa Janke
NMLS#995505
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Gayle in North Dakota Would Recommend5 out of 5 Stars
Featured review from Jan 8, 2026
My team, Nathan and Andrea were awesome. I feel like they kept me informed and the process went smoothly. I recommend Neighbors Bank.
Loan Officer: Nathan Groves
NMLS#1096165
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Eric in Louisiana Would Recommend4 out of 5 Stars
Jan 6, 2026
Garret is great.
Loan Officer: Garret Ennenbach
NMLS#1968118
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Sarah in Missouri Would Recommend5 out of 5 Stars
Featured review from Jan 6, 2026
I had a great experience buying a home with Jessica and Courtney’s help!They were there every step of the way and made everything so easy! I’m thankful for the user experience on the app, alongside the people component (Jessica and Courtney) making sure I was taken care of and in the know the entire time. Thank you!
Loan Officer: Jessica Jamison
NMLS#1542764
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Taylor in Florida Would Recommend5 out of 5 Stars
Jan 6, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Brittany in Arkansas Would Recommend5 out of 5 Stars
Featured review from Jan 6, 2026
Justina and Chad were AMAZING. Helped guide me through all the ups and downs of underwriting. 10/10
Loan Officer: Chad Werner
NMLS#1100523
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Gabrielle in Missouri Would Recommend5 out of 5 Stars
Featured review from Jan 5, 2026
I can’t believe they completed the whole process in under a month just before our lease for the apartment we lived in ended. Super awesome!
Loan Officer: Jason Reddy
NMLS#2110137
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Raymond in Alaska Would Recommend5 out of 5 Stars
Jan 5, 2026
Very helpful every step of the way.
Loan Officer: Christian Gentil
NMLS#2355963
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Matthew in Virginia Would Recommend5 out of 5 Stars
Featured review from Jan 3, 2026
It was a very easy and stress free experience. Everyone was very helpful and encouraging. I couldn’t recommend not them enough. Every person I spoke with was helpful and very professional. The entire process was smooth and efficient.
Loan Officer: Jessica Seek
NMLS#2110132
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Corey in Iowa Would Recommend5 out of 5 Stars
Featured review from Jan 3, 2026
They make the home buying experience as easy and stress free as possible
Loan Officer: Rob Parham
NMLS#1524830
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