Showing all 7,018 unfiltered reviews
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Snezhana in California Would Recommend5 out of 5 Stars
Featured review from Dec 15, 2025
I initially tried to work with my bank, but they were very unresponsive. They didn’t know many details, ignored my questions, and my loan officer would disappear without any explanation. I was extremely stressed because this was my first time buying a home.Eventually, I became exhausted and decided to apply with a smaller bank instead of my large, well-known bank. I submitted my application late at night, and by the next morning a loan officer contacted me, introduced himself, and we immediately started working together. His name is Jacob, and he was absolutely amazing.Jacob was always available. I even texted him late at night, and he always replied. He answered all my questions and explained everything clearly. I had a complicated situation because I work two jobs — one full-time and one part-time. I was worried they wouldn’t count my income from the second job since I had only been there for one year, but Jacob went to underwriting department and talked with them, they said it’s ok which gave me so much relief. I used to read a lot of reviews from Reddit etc. Most I was afraid that someone worked less than two years it’s why end of everything they got denied. I liked that Jacob asked even before we started. He found me Agent right away and my agent found all inspectors etc.Then I had loan coordinator I think. We worked together for about a month and a half because the first house I chose had many issues and didn’t pass inspections. Then I found a better home 😬 then decided to change homes, they fully supported me again, even though it meant more work for them.In the end, I moved into a beautiful home, and I couldn’t be happier. The home-buying process is incredibly stressful — full of uncertainty and anxiety — but I made it through only because of this team. I was so overwhelmed at times that I even cried, sometimes couldn’t even sleepAlso Jacob found the cheapest home insurance, but I’ m person who always try to safe money, so I called to 4 different insurances and mine from Mercury was cheapest. The staff was truly top-tier, and I wholeheartedly recommend them to anyone looking to buy a home. Now I have a magnet ‘ Home sweet home’😃🏡
Loan Officer: Jacob Johannessen
NMLS#2515351
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Christopher in Arkansas Would Recommend5 out of 5 Stars
Featured review from Dec 15, 2025
The overall expiration was great. I felt like I had someone I could rely on to guide me through the process of making my home purchase.
Loan Officer: Christina Jordan
NMLS#2672750
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Hannah in Indiana Would Recommend5 out of 5 Stars
Dec 15, 2025
Loan Officer: Chris Whitt
NMLS#2652987
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Mary in Georgia Would Recommend5 out of 5 Stars
Featured review from Dec 15, 2025
They made the whole process stress free! Great communication and follow up was always quick. Step by step process and deadlines well communicated. Great experience with Shannon and Lily, both top notch!
Loan Officer: Shannon Matlack
NMLS#982020
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Jordan in Indiana Would Recommend5 out of 5 Stars
Featured review from Dec 15, 2025
Even through the government shutdown, Neighbors bank was with us all the way. We received constant communication and never felt alone throughout our purchasing process.
Loan Officer: Jessica Seek
NMLS#2110132
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Danielle in Michigan Would Recommend4 out of 5 Stars
Dec 13, 2025
They approved us when we struggled with other banks. Worked with us when needing paperwork. Helped us the whole way and always answered questions. Reed was awesome and helped us even while he was on his vacation.
Loan Officer: Reed Steuber
NMLS#1842866
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Timmothy in Alabama Would Recommend5 out of 5 Stars
Featured review from Dec 13, 2025
Neighbors Bank was absolutely amazing to work with! Chris and Justina were great on communication and making sure I found the perfect home and got to the closing table within my small time frame. Being a first time home buyer I had a lot of questions and obstacles to overcome. Chris was always there to clarify any questions I had and met all of my lending needs. I would definitely recommend neighbors bank to anyone looking to buy a home!!
Loan Officer: Chris Yackley
NMLS#2110129
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Tina in Massachusetts Would Recommend5 out of 5 Stars
Featured review from Dec 13, 2025
Evan and Max were amazing to work with. They helped walk me through every hiccup that came along.
Loan Officer: Evan Booker
NMLS#2292959
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Kevin in Kentucky Would Recommend5 out of 5 Stars
Featured review from Dec 13, 2025
Using neighbors bank for a government loan is time-consuming a lot of useless paperwork and neighbor's bank took their time to go over everything with us making sure we understood everything and then when the government shutdown continue to do what they needed to do with limited resources due to the government shutdown and they were able to get our loan closed just under two weeks late due to the shutdown which was over a month. I plan on to continue to use them and refer them
Loan Officer: Tim Vieck
NMLS#2181144
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Isabella in West Virginia Would Recommend5 out of 5 Stars
Dec 13, 2025
Loan Officer: Shannon Matlack
NMLS#982020
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Preston in Texas Would Recommend5 out of 5 Stars
Dec 12, 2025
Loan Officer: Ashley Patterson
NMLS#2110130
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Sarah in Kansas Would Recommend5 out of 5 Stars
Featured review from Dec 11, 2025
From the very first call with an agent to discuss what we were approved for all the way through closing, our Neighbors team was there for us! They answered all of our questions and made sure we were happy with what was happening and that we knew what our options and obligations were.
Loan Officer: Tim Vieck
NMLS#2181144
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Joseph in Louisiana Would Recommend5 out of 5 Stars
Dec 11, 2025
Loan Officer: Chad Werner
NMLS#1100523
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Andrew in Texas Would Recommend4 out of 5 Stars
Dec 11, 2025
Loan Officer: Reed Steuber
NMLS#1842866
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Michael in Oklahoma Would Recommend5 out of 5 Stars
Featured review from Dec 11, 2025
Garrett made it so comfortable helped me every step of the way. He gave great advise and walked me all the way through it till the end. It was a great experience and so glad I went with Garrett. Thanks Garrett ur awesome
Loan Officer: Garret Ennenbach
NMLS#1968118
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Ronald1 out of 5 Stars
Dec 11, 2025
From the very start of the process was a disaster. Our loan coordinator and loan Officer seemed like they didnt know what they was doing. Telling us wrong information on what we needed and what needed to be done. Things were done without our permission as in sending information to others that was not ok'ed by us. Our closing was pushed back 2 or 3 times because they didnt have answers for us or couldn't get their team together to figure out what needed to be done. Alot of our questions we had where answered with "well I dont know I'll have to find that out" without ever a response back until we had asked again and again. This was our first home buying experience and because of how badly this company made the experience we never want to buy another house again!!!!
Loan Officer: Kerry Alexander
NMLS#2653612
Response from Kaleb, Client Advocate :
I’m truly sorry to hear about your experience. Buying your first home should be an exciting and positive milestone—not a source of stress and frustration. It’s incredibly disappointing to learn that we fell short in so many ways throughout your loan process. From the confusion and miscommunication to the delays and lack of follow-up, none of that is acceptable, and I want you to know how sincerely we regret the impact it had on you.
If you're open to a conversation, please don’t hesitate to reach out. I’m here to listen and help however I can.
clientadvocate@neighborsbank.com
833-919-1229 -
Tara in Missouri Would Recommend5 out of 5 Stars
Dec 11, 2025
Loan Officer: Chad Werner
NMLS#1100523
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Gianna in Pennsylvania Would Recommend5 out of 5 Stars
Featured review from Dec 11, 2025
Christina Jordan was phenomenal!!! She was patient, knowledgeable, and very professional. If it wasn’t for her I don’t know that I would have chosen to buy a house. This process can be crazy but she made it as easy as home ownership can be lol.
Loan Officer: Christina Jordan
NMLS#2672750
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Zach in Florida Would Recommend5 out of 5 Stars
Featured review from Dec 11, 2025
Neighbors Bank made my second home buying experience a breeze
Loan Officer: Reed Steuber
NMLS#1842866
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Dalton in Indiana Would Recommend5 out of 5 Stars
Dec 10, 2025
Loan Officer: Paden Klein
NMLS#2589666
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Justin in Pennsylvania Would Recommend5 out of 5 Stars
Dec 10, 2025
Loan Officer: Tim Vieck
NMLS#2181144
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Mikaleah in Kentucky Would Recommend5 out of 5 Stars
Dec 9, 2025
Loan Officer: Joshua Falke
NMLS#2181237
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Terry in Illinois Would Recommend5 out of 5 Stars
Dec 9, 2025
Loan Officer: Miranda Phillippe
NMLS#2486151
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Jerad in Nebraska Would Recommend4 out of 5 Stars
Dec 9, 2025
Loan Officer: Garret Ennenbach
NMLS#1968118
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Heather in Mississippi Would Recommend4 out of 5 Stars
Dec 9, 2025
Loan Officer: Christian Gentil
NMLS#2355963
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Teresa1 out of 5 Stars
Dec 9, 2025
Loan Officer: Christian Gentil
NMLS#2355963
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Robert in Wisconsin Would Recommend4 out of 5 Stars
Dec 8, 2025
We Closed early, meaning they got things done.
Loan Officer: Joshua Falke
NMLS#2181237
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Margaret in South Carolina Would Recommend5 out of 5 Stars
Dec 8, 2025
Loan Officer: Lee Franklin
NMLS#1990666
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