Showing All 7,241 Unfiltered Reviews
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5 out of 5 Stars
Joey Mirth, Tyler Grace and the entire team responsible for financing our home purchase was absolutely top notch. There were things the needed additional attention during the process... they were there. At last minute challenge was faced head on with all hands-on deck and we still closed on the scheduled day. What else can I say, Just Awesome!
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
This was my first time buying a home and the team at Neighbors Bank was helpful and ensured the process went smoothly for me. They were available whenever I had any questions. They also made sure I understood what was needed. Thank you all!
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
Loan Officer: Kevin Osterhaus
NMLS#1960695
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4 out of 5 Stars
Loan Officer: Jessica Seek
NMLS#2110132
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5 out of 5 Stars
My husband and I are first time homebuyers. We were nervous about the process, especially having our hands full with a one year old and another on the way. Our loan team was AMAZING! Jessica Jamison and Kara Muenks made the process not only easy, but helped give us confidence the whole way through to owning our beautiful home. They were fast to answer questions and never made us feel like an inconvenience. We can't say enough incredible things about our experience and are truly grateful to Neighbors Bank for taking a major life milestone and turning it into a lifelong, wonderful memory for us and our family!
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Excellent customer service and communication from start to finish!!
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
I have several obstacles that came about and they were fantastic to work with me during those times
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Loan Officer: Nathan Groves
NMLS#1096165
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3 out of 5 Stars
To be brutally honest, it was one heck of a time. A lot of frustrating moments, but they got the job done! We all can now say we did it! Yes, sometimes things do not go to plan. They pulled through for me though. I had some issues on my end. Buying a house is always a pain in the rear, but we did it. Customer service was on point overall, Tyler and Jessica had a lot of patience with me, even when I was over the top with frustrations.Thank you guys
Loan Officer: Jessica Seek
NMLS#2110132
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5 out of 5 Stars
Neighbors Bank has very friendly staff and confidently guided us in the process of the home loan and what is to be expected. Tasha, Tyler and Chad were the best in making the process run smoothly. Thank you Neighbors Bank!
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
I had a great experience with Neighbors bank throughout my home loan process. From pre-approval through clear-to-close, their team was organized, transparent, and very responsive whenever I had questions or needed clarification on documents or numbers.The closing process was handled efficiently, and I always felt like my file was being actively managed rather than sitting in a queue. They were also very clear about requirements and timelines, which helped me prepare and avoid last-minute surprises.Overall, the process was smooth, professional, and much less stressful than I expected. I would definitely consider working with them again and recommend them to others purchasing a home.
Loan Officer: Derek Wilson
NMLS#2653342
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5 out of 5 Stars
Every step of the way my loan team was receptive to all my questions and communication to me was swift and pleasant. Even my title person commented more than once how awesome my loan team was.
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
I had a crazy dream and timeline that Max H. & Derek W. made it happen! After some long work nights as well as millions of docusigns I was very grateful for the lending team I was giving purchasing my first home! Thanks Neighbors Bank!
Loan Officer: Derek Wilson
NMLS#2653342
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5 out of 5 Stars
Shannon and Kathleen were great! Both were quick to respond with any questions we had as well as very informative throughout the entire process.
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
Everyone was Quick, straightforward, and helpful at every step especially since we were first-time buyers!
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Bentley Stilwell
NMLS#2355453
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5 out of 5 Stars
Joey and Alyssa were the best people for the job. Always available and quick to find answers to our questions. This was the first mortgage we have ever gotten and we were very happy with the team we got.
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
My team is great! I was family not just a name. Knowledgeable friendly helpful all the best qualities Julia, Kellie and Cooper are awesome They were my support during the good and the bad Mostly all Good. Five GOLD Stars to all of them! Keep up the GOOD Work. Best of Luck to all.
Loan Officer: Cooper Allen
NMLS#170363
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5 out of 5 Stars
Very friendly and knowledgeable staff. The Neighbors Bank portal is very user friendly which makes it much easier and faster for uploading documents, reviewing documents and communicating with the Loan Officer.
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
I recently worked with Neighbors Bank for my home purchase and I could not be happier with my experience. From start to finish, the team was wonderful—attentive to my needs and always available to answer my questions. They made what could have been a stressful process feel incredibly easy and straightforward. I was genuinely impressed by their professionalism and the care they showed throughout every step. Neighbors Bank went above and beyond to ensure that everything was handled smoothly, and I truly appreciated their dedication. Thanks to their support, I was able to purchase my home with confidence and peace of mind. I highly recommend Neighbors Bank to anyone looking for a lender who values customer service and makes the home buying process stress-free.
Loan Officer: Rob Parham
NMLS#1524830
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4 out of 5 Stars
Loan Officer: Jordan Legg
NMLS#2708514
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3 out of 5 Stars
Robert Anderson did a wonderful job. Was very helpful. He explained things. And was a joy to work with. But the rest of the team wasn't. They would ask for paperwork more than once. Certain things that they should have found on county websites they couldn't see. I had to have my realtor send it to them. Even insurance paperwork. They couldn't see information that they needed when it was there. Having a list of everything that they would need in a timely manner would have been a lot more helpful for the buyer. Not doing this everyday, don't know their procedures. So I feel something that should have taken. Maybe a few weeks took a lot more.
Loan Officer: Bob Anderson
NMLS#994072
Response from Kaleb, Client Advocate :
Thank you for sharing this. I’m so glad to hear Robert was helpful, thorough, and a joy to work with. I’ll be sure he sees your kind words!
I’m sorry the rest of the process felt repetitive and frustrating. You deserved clearer guidance and a more streamlined experience.
We truly appreciate your honest feedback — it helps us improve. If you’d like to talk through any part of your experience, I’d be glad to connect.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Our had an awesome team working with me throughout the lender process. Everyone was very kind and super helpful. Big shout out to Carina G., Tyler G., and Chad W. I can’t wait to recommend you all to friends and family that are interested in mortgage loans
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Everyone I worked with at Neighbors were great. They did a good job of communicating all steps of our loan and answering any questions which helped us start and close the loan quickly with no issues.
Loan Officer: Jessica Jamison
NMLS#1542764
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4 out of 5 Stars
Easy to work with and understanding and patient. Smooth process overall.
Loan Officer: Rob Parham
NMLS#1524830