Showing All 7,196 Unfiltered Reviews
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5 out of 5 Stars
Bentley and Nina was awesome. The most memorable moment was when I got the clear to close call.
Loan Officer: Bentley Stilwell
NMLS#2355453
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5 out of 5 Stars
The entire team was awesome! Carina was assigned to originate my loan and explained and answered every question I had. For me, it was a very personal experience. She was so helpful and honest about which options I had and gave me her best assessment as to which options would fair against underwriting. I had absolutely no worries when it came to underwriting because of the knowledge and guidance Carina offered. She laid the foundation of trust which carried over to the rest of the team.
Loan Officer: Jessica Seek
NMLS#2110132
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5 out of 5 Stars
Everyone was extremely helpful and polite. They answered my questions, and never made me feel.as if I were a bother.
Loan Officer: Bradley Larsen
NMLS#2708897
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5 out of 5 Stars
They are very informative and helpful! The process even with Underwriting went great! Highly recommend
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Loan Officer: Travis Seitzinger
NMLS#2673107
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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4 out of 5 Stars
Loan Officer: Marissa Nichols
NMLS#902827
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4 out of 5 Stars
Everyone was helpful and friendly from start to finish. Thank you!
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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3 out of 5 Stars
Loan Officer: Kevin Osterhaus
NMLS#1960695
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5 out of 5 Stars
Loan Officer: Helen Kizer
NMLS#2761407
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5 out of 5 Stars
Working with Jessica and her team at Neighbors Bank was an amazing experience. Communication was quick. They were so helpful and made buying my home stress free!
Loan Officer: Jessica Jamison
NMLS#1542764
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4 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
I had a few unexpected things come up during my loan process but my lender kept me informed in everything going on and reached out to me as soon as they needed something else to keep the process going. I really appreciate them keeping the ball rolling so I could get my home asap.
Loan Officer: Garret Ennenbach
NMLS#1968118
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4 out of 5 Stars
Loan Officer: Shannon Matlack
NMLS#982020
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2 out of 5 Stars
Overall, Chris Westphalen was a decent Loan Officer and was helpful 80% of the time. The 20% of the time he wasn't is the time I had to deal with Tyler Grace. Calling, leaving voicemails, texting, emails....he very rarely if ever called me back. I had an international vacation planned starting 1/1/2026. Starting 12/27, I called numerous times to discuss the upcoming closing (2nd home as the 1st fell through); and no return call. I left the country and EVERYONE knew the only way I could communicate was through email; and that was hopefully once daily. Tyler kept wanting me to sign papers; however, not through email but the app. I could not access the app. Then he wanted my son (who had nothing to do with this loan) to sign for me. Because I was unable to sign, Tyler sent out an email stating the closing had to be postponed from 1/20 to a later time as I would not sign papers that were needed. That is totally incorrect. I called numerous times to make sure everything was done BEFORE I left. I even wired the 'approximate' closing amount to the title company BEFORE I left the country as I returned on Sunday 1/18, federal holiday on 1/19 and the closing was scheduled for 1/20. I feel Tyler let everyone down. He states on his voice mail to text or email to hear back from him quicker. Well, I am old! My generation believes in telephone calls and messages. If a message is left; then return it by COB; or the following business day if needed. NOT EMAIL! That is the reason the 1st house fell through. Tyler EMAILED me notice that my loan was not going through....a week before the closing. The problem is, I was at work and I don't read my PERSONAL email at work. I just happened to have to see something a friend CALLED me about. If I had not gotten her call, I probably would not have seen Tyler's email until late that evening. This is poor communication for a business. Business hours are there for a reason. I have been available since the beginning. Chris was good about communicating; Tyler wasn't. When the 2nd house loan started, I requested NOT to work with Tyler again. That was good for a bit; however, Tyler was back in action within the month. This has been a very stressful time for me and to make it worse, dealing with Tyler Grace was a panic waiting to happen. I am now very grateful this loan closing is completed.
Loan Officer: Christopher Westphalen
NMLS#1162124
Response from Kaleb, Client Advocate :
Thank you for sharing this. I can truly hear how stressful this was — especially trying to coordinate a closing around international travel and not receiving the return calls you were expecting. Communication should bring clarity and reassurance, not added anxiety.
I’m glad Chris provided solid support, but I’m very sorry for the frustration you experienced with other representatives from your loan team. Your feedback about preferring phone communication is completely valid, and it should have been respected. I appreciate you being candid about your experience.
If you’re open to it, I would welcome the chance to speak with you directly and ensure your concerns are fully reviewed.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Working with Neighbors Bank felt less like dealing with a mortgage company and more like being helped by a trusted friend. From start to finish, they were supportive, patient, and genuinely cared about making the process smooth and stress-free.They communicated clearly, answered every question, and always made me feel comfortable and confident moving forward. Buying a home can be overwhelming, but Neighbors Bank made it feel manageable and reassuring.I can’t recommend them enough to anyone looking for a mortgage company that truly has your back.
Loan Officer: Jennifer Brown
NMLS#2653020
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5 out of 5 Stars
Everyone was very helping walking me through my first experience buying a home. Everyone was very friendly and easy to communicate with by phone, email and text.
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
Tim and Nina did great. I had a great experience with neighbors bank.
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Very thorough process all the way around. The lenders Miss Brown and Mr Humpf help tremendously they made sure the process was painless as possible.
Loan Officer: Jennifer Brown
NMLS#2653020
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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4 out of 5 Stars
Everything went great.
Loan Officer: Kerry Alexander
NMLS#2653612
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5 out of 5 Stars
It was great doing business with them
Loan Officer: Jacob Johannessen
NMLS#2515351
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5 out of 5 Stars
Garrett and Venus were absolutely the best! From start to finish, they made the home financing process smooth. Professional, responsive, and truly supportive every step of the way.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
They were friendly,caring and patient making the process much better.
Loan Officer: Tim Vieck
NMLS#2181144
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1 out of 5 Stars
I’m giving this experience a 2 out of 10 for the following reasons: I’m a first-time homebuyer, and unfortunately this was an awful first experience. The process with Neighbors Bank was confusing, stressful, and far more difficult than it needed to be. Communication was poor throughout. I was often left without clear answers, expectations changed without explanation, and important information came late or inconsistently. I regularly had to chase updates myself just to understand where things stood or what was needed next. At times, it felt like no one was fully owning the file or coordinating internally. As a first-time buyer, I needed clear guidance and proactive communication. Instead, the lack of transparency and organization created unnecessary anxiety and put my purchase timeline at risk. Ultimately, I had to pursue other options simply to keep things from falling apart. This experience fell well short of what I expected, especially for something as important as buying my first home. I hope this feedback is taken seriously and used to improve the borrower experience going forward.
Loan Officer: Christian Gentil
NMLS#2355963
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. I’m truly sorry your first homebuying experience felt confusing, stressful, and unsupported. As a first-time buyer, you deserved clear guidance, consistent communication, and a team that fully owned your file from start to finish.
Your feedback is being taken seriously. If you’re open to it, I’d appreciate the chance to learn more about what happened.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Kevin Osterhaus
NMLS#1960695
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4 out of 5 Stars
wow im very happy with neighbors bank.and it was an absolute pleasure working with shannon matlack. wow she made the whole experiance great. atentive understanding quick to solve any issues that came up. replyed back every time fast as well. all in all im happy to have chosen neighbors bank as my lender. and it was a real pleasure working with shannon thanks so much .
Loan Officer: Shannon Matlack
NMLS#982020