Showing All 7,183 Unfiltered Reviews
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5 out of 5 Stars
Working with Neighbors Bank felt less like dealing with a mortgage company and more like being helped by a trusted friend. From start to finish, they were supportive, patient, and genuinely cared about making the process smooth and stress-free.They communicated clearly, answered every question, and always made me feel comfortable and confident moving forward. Buying a home can be overwhelming, but Neighbors Bank made it feel manageable and reassuring.I can’t recommend them enough to anyone looking for a mortgage company that truly has your back.
Loan Officer: Jennifer Brown
NMLS#2653020
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5 out of 5 Stars
Everyone was very helping walking me through my first experience buying a home. Everyone was very friendly and easy to communicate with by phone, email and text.
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
Tim and Nina did great. I had a great experience with neighbors bank.
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Very thorough process all the way around. The lenders Miss Brown and Mr Humpf help tremendously they made sure the process was painless as possible.
Loan Officer: Jennifer Brown
NMLS#2653020
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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4 out of 5 Stars
Everything went great.
Loan Officer: Kerry Alexander
NMLS#2653612
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5 out of 5 Stars
It was great doing business with them
Loan Officer: Jacob Johannessen
NMLS#2515351
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1 out of 5 Stars
I’m giving this experience a 2 out of 10 for the following reasons: I’m a first-time homebuyer, and unfortunately this was an awful first experience. The process with Neighbors Bank was confusing, stressful, and far more difficult than it needed to be. Communication was poor throughout. I was often left without clear answers, expectations changed without explanation, and important information came late or inconsistently. I regularly had to chase updates myself just to understand where things stood or what was needed next. At times, it felt like no one was fully owning the file or coordinating internally. As a first-time buyer, I needed clear guidance and proactive communication. Instead, the lack of transparency and organization created unnecessary anxiety and put my purchase timeline at risk. Ultimately, I had to pursue other options simply to keep things from falling apart. This experience fell well short of what I expected, especially for something as important as buying my first home. I hope this feedback is taken seriously and used to improve the borrower experience going forward.
Loan Officer: Christian Gentil
NMLS#2355963
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. I’m truly sorry your first homebuying experience felt confusing, stressful, and unsupported. As a first-time buyer, you deserved clear guidance, consistent communication, and a team that fully owned your file from start to finish.
Your feedback is being taken seriously. If you’re open to it, I’d appreciate the chance to learn more about what happened.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
They were friendly,caring and patient making the process much better.
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Garrett and Venus were absolutely the best! From start to finish, they made the home financing process smooth. Professional, responsive, and truly supportive every step of the way.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Loan Officer: Kevin Osterhaus
NMLS#1960695
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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4 out of 5 Stars
wow im very happy with neighbors bank.and it was an absolute pleasure working with shannon matlack. wow she made the whole experiance great. atentive understanding quick to solve any issues that came up. replyed back every time fast as well. all in all im happy to have chosen neighbors bank as my lender. and it was a real pleasure working with shannon thanks so much .
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
The loan process was organized and smooth. Bentley was very nice to work with and helped quickly and effectively with any questions or hurdles that arose. Right up to closing day the team at Neighbors worked hard to get us into our first home on schedule. I am very happy to have had my first time home buying experience with such a wonderful and caring team.
Loan Officer: Bentley Stilwell
NMLS#2355453
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5 out of 5 Stars
I never thought buying a home could be so easy! From the beginning, just a curiosity and prequalify, to the final closing my team was amazing! Shannon and Julia answered every question (and I asked a lot) without making feel like I was a burden. They kept me in the loop, even if they had no news. I can't express my gratitude enough! They made it possible to fulfill a dream I had for a home I wasn't sure would be possible. They are the best!
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Loan Officer: Todd Denny
NMLS#2673037
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5 out of 5 Stars
I had been looking for a new to me home for a very long time. I am widowed for many years and learned that when my husband passed that I didn't have enough credit in my own name to be able to do much with. I wanted to stop renting and purchase something. I looked a mobil homes and found the area I wanted to be in. Unfortunately, this is where I learned that I would need to do something about my non existant credit at that time. So I moved on in life and found a used mobil home I could but since the park worked with people helping get them in to a home. Now this was not where I was choosing to live the rest of my life but it would do. After some time, a few years actually, I approached the origianal park I wanted to live in. He asked what had changed. I had him run my credit report and it was much different than before. So, I worked out a deal for this park to move my home from where it was and set up living my life. I had only planned on about five years as that was what was required of me for them to help me move my home to their park. Five years came and went in no time. But life was good.. I had what I needed around where I lived to be comfortable. A few years later I was ready to move into a regular house. I started looking about the time Covid hit. I tried to get into a home that would have been perfect. But the whole town came down with the bug and on top of that I would have to sell my home and who was buying houses then? I continued looking, of course much time had passedgetting thru the pandemic stuff. Then it seemed the world was falling apart and you couldn't touch purchasing a new home let alone sell one. Tough times. But I has a dream of being in my own house . I even envisioned my home. Threee bedroom, at least two baths, a two car garage for roominess and a finished downstairs. All of these things would met my needs. Time went on and the interest rates hadn't changed in a long time but I felt it was time to be looking. Just in case . As I was looking I realized I should really get qualified or at least see what I needed to get qualified to be in the running to purchase my dream home. That's when I contacted Neighbors Bank. And I met on the phone the realtor with the info. From my first time talking to him about my situation and what I wanted in my life he was the right one to help me along my journey. He laid it all out on the table. You see I had accumulated debt. Of course we all did but I mean I really accumulated debt. But surely if you connect with the right counselor who knows what they are doing there is a way to solve every problem. Now I don't mean they can make things all comfortable and cozy in this process of working to gain financial freedom to be able to accomplish dreams. No, I actually didn't think I had a chance of breaking the bands that were holding me back from my dream. Especially after talking to Jason Reddy. I pictured him as this tough looking guy who thought he knew me and painted the picture of how hard it would be to accomlish exactly what I wanted. What I needed. He gave me some instruction and said if and when you accomplish this give me a call and we can reevaluate where my journey was and if I should continue on. That was a lot to process. How badly did I want my dream home? What was I willing to do, to sacrifice, to change my habits to bring this vision to realty? That was on me. I paid my mobilhome off. Put the money in the bank and called my realtor. Well Jason, I sold my home which you and I discussed was an option to help pay off my debts. Now you need to guide me as to what debts and how much I need to take care of to get me into a home. One of the suggestions was to rent my mobil home from the buyer for a short period of time to get me to my goal. The buyer was a okay with that idea. Jason spearheaded my situation and we had a plan and we, well I was the one working, the plan. What ever he suggested or thought would be in my best interest is what I did. Now I had obstacles all along the way. My job is old school. Wedon't even get a paycheck stub with the totals of the year on them . Sillythings like that. But with the proper guidance, Jason got me thru. I know I was a pain cause I was always asking are you sure this is going to happen. My family would ask did you get the house? My reply was not until the fat lady sings. Well by george----She SANG. That was one of the happiest days in my life. I moved into my three bedroom two and a half bath, two car garage and a finished downstairs the week of Christmas. Spent "Christmas Eve in my new home. Merry Christmas to me. But most of all Merry Christmas and Many Many thankyous to Jason Reddy for his willingness to take a chance on tr;ying to help me to help myself. I will always be grateful for him. If you truly want a new home and you really mean it. Look him up and ask him to help you get your dream. Thank you Kathy N.
Loan Officer: Jason Reddy
NMLS#2110137
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4 out of 5 Stars
Loan Officer: Jennifer Brown
NMLS#2653020
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5 out of 5 Stars
Everybody was very nice and very helpful. Josh , and Tiffiny , we're very good at keeping me in the loop.
Loan Officer: Joshua Falke
NMLS#2181237
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5 out of 5 Stars
Loan Officer: Jessica Kelly
NMLS#1450320
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4 out of 5 Stars
Loan Officer: Devin Jenkins
NMLS#2653627
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5 out of 5 Stars
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
They were very kind and patient with me. Talk me through a lot of things I didn't understand. Kept in contact with myself and my real estate agent. Gave me time to get all the paperwork together. I work very well with them. I would recommend them to anyone want a USDA loan.
Loan Officer: Joshua Falke
NMLS#2181237
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1 out of 5 Stars
At first everything was great but after we were stuck using this bank because to much had been invested they stopped returning phone calls Venus Scott was great always answered phone unfortunately could not always answer questions Ashley Patterson on the other hand started off great and quickly went straight to crap did not answer phone calls did not return phone calls and was very vague when answering questions if you could get ahold of her.
Loan Officer: Ashley Patterson
NMLS#2110130
Response from Kaleb, Client Advocate :
Thank you for your feedback. I’m sorry the experience declined after a strong start, especially once you felt committed to moving forward.
I’m glad Venus was responsive and helpful. At the same time, I’m very sorry you had trouble reaching Ashley and felt your calls weren’t returned or your questions clearly answered. You deserved consistent communication and clarity throughout the process.
We take concerns like this seriously. If you’re open to it, I’d appreciate the chance to learn more about what happened.
clientadvocate@neighborsbank.com
833-919-1229 -
3 out of 5 Stars
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
Loan Officer: Nathan Groves
NMLS#1096165
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764