Showing all 7,153 unfiltered reviews
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Derek in Missouri Would Recommend5 out of 5 Stars
Jan 20, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Christina in Kentucky Would Recommend5 out of 5 Stars
Featured review from Jan 19, 2026
Over the last couple of months I have been working with Shannon Matlack to purchase my dream home. Shannon is an absolute GEM. She was very responsive to all my needs and had a positive attitude throughout the entire process. I ran into several obstacles along the way (no fault of hers) but she worked diligently to help me resolve them in order to move forward. Anyone who has the opportunity to have her as their loan officer is blessed. She is amazing!!
Loan Officer: Shannon Matlack
NMLS#982020
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Brianna in Montana Would Recommend5 out of 5 Stars
Featured review from Jan 19, 2026
Between the app and online platform, it was very easy to stay up to date with our loan process. The team was helpful and understanding.
Loan Officer: Eli Ahn
NMLS#1864503
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Roger in Ohio Would Recommend4 out of 5 Stars
Jan 18, 2026
The two people I dealt with were intelligent and friendly. I was kept informed well every step along the process. The website is easy to navigate too, keeping me updated on the progress and my to do list to expedite matters.
Loan Officer: Derek Wilson
NMLS#2653342
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Alex in New Jersey Would Recommend5 out of 5 Stars
Featured review from Jan 18, 2026
Jessica and Kathryn were absolutely amazing! They were responsive and explained everything carefully. No hiccups anywhere!
Loan Officer: Jessica Kelly
NMLS#1450320
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Matthew in Indiana Would Recommend5 out of 5 Stars
Jan 17, 2026
Loan Officer: Todd Denny
NMLS#2673037
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Michael in Oklahoma Would Recommend5 out of 5 Stars
Featured review from Jan 17, 2026
Amazing people to work with. Ashley and alyssa were very very awesome
Loan Officer: Ashley Owens
NMLS#2653377
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Stephanie in Massachusetts Would Recommend5 out of 5 Stars
Jan 16, 2026
Loan Officer: Christina Jordan
NMLS#2672750
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Shianne in West Virginia Would Recommend5 out of 5 Stars
Featured review from Jan 16, 2026
Marissa, Ashley & Tiffani were an amazing team to work with - They kept me updated on the process, explained all of my loan information well and were overall very kind. I would highly recommend Neighbors Bank, especially as a first time home buyer!
Loan Officer: Marissa Nichols
NMLS#902827
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Callob in Ohio Would Recommend4 out of 5 Stars
Jan 16, 2026
Loan Officer: Melissa Janke
NMLS#995505
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Erasmo in Nebraska Would Recommend5 out of 5 Stars
Jan 16, 2026
Loan Officer: Jessica Seek
NMLS#2110132
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Eric in Tennessee Would Recommend2 out of 5 Stars
Jan 16, 2026
Very helpful
Loan Officer: Paden Klein
NMLS#2589666
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Andrew2 out of 5 Stars
Jan 16, 2026
At first the experience was great. About 3 days before closing more and more things were needed that could have been gone over by underwriting a week beforehand. Because of this our closing date was pushed back by a week. Also the loan officer was hard for our realtor to get ahold of from time to time, customer service was great but in the future I would recommend underwriting getting documents and things they need in a timely manner. Rather then waiting till the last second to need confirmation on payments when my bank statement was sent 3 weeks prior.
Loan Officer: Lee Franklin
NMLS#1990666
Response from Kaleb, Client Advocate :
Thank you for sharing your experience. I’m glad to hear things started off well and that our customer service team was supportive—but I’m truly sorry for the last-minute requests and communication delays that added stress right before closing.
You’re absolutely right: document reviews should happen in a timely manner, and communication with your loan officer should be reliable. If there’s anything more I can do or if you’d like to talk further, I’m here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
Melissa in Arkansas Would Recommend5 out of 5 Stars
Jan 15, 2026
Loan Officer: Bentley Stilwell
NMLS#2355453
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Zach in Missouri Would Recommend4 out of 5 Stars
Jan 15, 2026
Loan Officer: Ashley Patterson
NMLS#2110130
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Kevin in Indiana Would Recommend5 out of 5 Stars
Featured review from Jan 15, 2026
The people of neighbor’s bank have been phenomenal.
Loan Officer: Reed Steuber
NMLS#1842866
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Wylie in New Mexico Would Recommend5 out of 5 Stars
Featured review from Jan 15, 2026
There were times, that I thought, would not get the home, because of the different steps it took to complete
Loan Officer: Lee Franklin
NMLS#1990666
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Jacob in South Carolina Would Recommend5 out of 5 Stars
Jan 15, 2026
Loan Officer: Chris Yackley
NMLS#2110129
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Margaret in Vermont Would Recommend4 out of 5 Stars
Jan 15, 2026
Loan Officer: Christian Gentil
NMLS#2355963
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Denise in Ohio Would Recommend5 out of 5 Stars
Jan 15, 2026
Loan Officer: Bob Anderson
NMLS#994072
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Marc in Ohio Would Recommend5 out of 5 Stars
Jan 15, 2026
Loan Officer: Jessica Seek
NMLS#2110132
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Teri in Virginia Would Recommend5 out of 5 Stars
Jan 15, 2026
Loan Officer: Travis Seitzinger
NMLS#2673107
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Casey in Missouri Would Recommend5 out of 5 Stars
Featured review from Jan 14, 2026
Chad,mario,and jd really made the experience easy to deal with great team to work with. I would highly recommend you guy's in the future thank you!
Loan Officer: Chad Werner
NMLS#1100523
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Madeline in Kentucky Would Recommend5 out of 5 Stars
Jan 13, 2026
Loan Officer: Marissa Nichols
NMLS#902827
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Jeffrey in Pennsylvania Would Recommend5 out of 5 Stars
Featured review from Jan 13, 2026
It was my first time in a home and I was a little nervous, but Tim V. And the rest of the team were very informative and very helpful. And were always there when I needed them. Thank you NEIGHBORS BANK.
Loan Officer: Tim Vieck
NMLS#2181144
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Denise in South Carolina Would Recommend5 out of 5 Stars
Featured review from Jan 13, 2026
Everyone was great from the beginning with Carina to Jennifer and Lee . I was going to go with someone else but Carina was just such an incredible help and had so much knowledge. She treated me like family and that’s what matters. I was so afraid but she talked me through everything.
Loan Officer: Lee Franklin
NMLS#1990666
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Ryan in Indiana Would Recommend5 out of 5 Stars
Featured review from Jan 13, 2026
Great experience throughout the entire process.
Loan Officer: Lee Franklin
NMLS#1990666
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Veronica in Indiana Would Recommend5 out of 5 Stars
Featured review from Jan 13, 2026
Neighbors bank made home buying so much easier with USDA, even amidst a government shutdown. I would absolutely recommend them to anyone looking for a great experience and knowledgeable lender for USDA!
Loan Officer: Rob Parham
NMLS#1524830
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