Neighbors Bank Reviews

Neighbors Bank is the best lender for a first time home buyer! They are fast and reliable and are there for you through the whole process to answer any questions or concerns I would definitely recommend Neighbors Bank! Thank You! Scott Williston and Rachel Gastler!

Loan Officer: Scott Wilson

NMLS#2181239

Loan type: Purchase

Neighbors Bank is an absolute nightmare to work with. Their disorganization and lack of communication made my home loan process a miserable experience that dragged on for weeks longer than it should have. They repeatedly asked for the same paperwork over and over again because they were seemingly incapable of keeping track of what had already been provided. Requests for documents came at the last minute and with no notice, sabotaging closing dates. Their staff is completely unresponsive - phone calls and emails go unanswered. On my final closing date, it was delayed yet again because the loan officer was at a hair appointment and the underwriter decided to go to lunch instead of ensuring they had everything needed from me. Their excuse was a "technical glitch" which I don't buy for one second. Buying a home is Already stressful enough without a lender like Neighbors Bank severely compounding the problems through sheer incompetence and carelessness. Avoid them at all costs unless you want your loan process to become a-months-long headache. With their abysmal communication and organization, I'm shocked they can operate at all.

Loan Officer: Gwen Spadie

NMLS#2461346

Loan type: Purchase

Poor/lack of communication from the very beginning. Would only get calls back after threatening through email. There was a "glitch" in their system that would not record my signing of documents. Funny thing was that I was never given documents to sign. They kept sending me the same "review documents" instead of "sign documents". This left me in the dark for 2 weeks. Finally, my realtor had to call the manager before anything was done about it. Suddenly, there was a huge rush to get things done. What a freaking nightmare!

Loan Officer: Ethan Duran

NMLS#2241373

Loan type: Purchase

I was overall happy with the buying process. I believe communication with the underwriter could use a little improvement as my wife was still put on the paperwork even though I said not to. The paperwork for signing had to be rewritten the day of signing which delayed the process slightly but we all make mistakes. The big issue is it has been 12 days since signing and the insurance company hasn't received a check yet and is now threatening to drop me already even though I paid in full the day of signing as per closing costs. Also interest rates could use a lot of improvement. I'll see if the insurance issue will be resolved and if I'm offered a lower rate at a later date and will reevaluate at a later date.

Loan Officer: Drew Schenck

NMLS#2498006

Loan type: Purchase

I found neighbors bank through USDA.gov website. Read a few reviews and didn’t over think it. Glad I went with them. They guided me to success in my USDA home loan approval in just the right time for a house that checked all my boxes.

Loan Officer: Trent Hekel

NMLS#2502314

Loan type: Purchase

If you ever need anything on help with buying a home Neighbors Bank is your go to.

Loan Officer: Kolby Hurt

NMLS#1751276

Loan type: Purchase

I've dealt with lenders in the past and never had this experience. From start to finish the whole team made me feel like I was the only client they were doing business with, and that my success was their success. They proved that good business can be done without sacrificing good service, and that's something I'll always remember.

Loan Officer: Abbie Truskowski

NMLS#1866434

Loan type: Purchase