Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,130
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Gunner in Arkansas Would Recommend
They were fast and very helpful with walking me through the steps and always answer all my questions without hesitation.
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Alexis in Missouri Would Recommend
My husband and I loved the experience we had here at Neighbors Bank. Marissa and her team were great. They kept us informed each step of the way, always answered our questions quickly, and were extremely patient with us. I would recommend Neighbors Bank to our friends AND family!
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Coltin in Texas Would Recommend
Honest, transparent, competitive, and supportive throughout the home buying process.
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Dillon in West Virginia Would Recommend
Very easy and extremely helpful with everything.
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Christopher in Pennsylvania Would Recommend
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William in Iowa Would Recommend
Everyone at Neighbors bank was excellent. They were updating me on the to do list, explaining what they need and why, and very polite and professional.
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Brandon in Alabama Would Recommend
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Butch in Pennsylvania Would Recommend
Very easy process hard working team
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Connie in Mississippi Would Recommend
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Anina
Some of the stuff the underwriting needed was just not necessary. The loan officers don’t return calls or emails. They was some what helpful. They didn’t seem like they cared if I could this loan or not.
Response from Kaleb, Client Advocate :
Thank you for your feedback. I’m really sorry to hear that you felt unsupported during your loan process. It’s frustrating when communication is lacking and requests from underwriting don’t feel necessary—especially when you're counting on guidance and care from your loan team. You should never feel like just a number, and I regret that it came across that way.
I’d appreciate the chance to connect with you directly to better understand what happened and how we can do better moving forward.
clientadvocate@neighborsbank.com
833-919-1229 -
Caleb in Kansas Would Recommend
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Jennifer in Tennessee Would Recommend
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Ellie in Georgia Would Recommend
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Michael
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Cody in Pennsylvania Would Recommend
Great team so helpful outs and at there job
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Tyler in Colorado Would Recommend
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Nicholas
I had a prequalified letter then when it came to closing I had to rush and pay another debt off before I could close. This information made no sense since I had a prequalified letter. So neighbors bank cost me more money. I asked several times to speak to a supervisor and no one ever called me. I was going to be homeless because of the situation but i rushed and paid what I needed to, to get to the closing table within the contracted amount of time. If I hadn’t had made an offer on a home I would have looked at a different mortgage company.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience, and I’m truly sorry for the stress and unexpected costs you faced so close to closing. I understand how upsetting it must have been to receive a prequalification letter, only to be told later you had to pay off debt urgently—with no clear explanation and no response to your requests for a supervisor. That’s not the level of support you should have received.
I’d appreciate the opportunity to speak with you directly and make sure your concerns are fully addressed.
clientadvocate@neighborsbank.com
833-919-1229 -
Dannika in Iowa Would Recommend
This was my first home that I purchased! Everyone I worked with here was absolutely amazing and super super helpful! I 100% would recommend to anyone!
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Zachary in Connecticut Would Recommend
Neighbors bank was thorough and very on top of everything throughout the process
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Mahir in Pennsylvania Would Recommend
I came across Neighbors Bank online by chance. I applied online and received an immediate response. Chris Whitt helped us with every step of the process from the first minute. He is truly an expert and a legend in his field. My advice to first-time homebuyers like me is to absolutely trust Chris Whitt, John Wilson and their team. You will never regret it.
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Keegan in Michigan Would Recommend
This really amazing, help me lots and be patient with me, they are did great help me lots! I do recommend his!!
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Jeremy in Missouri Would Recommend
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Amber in Illinois Would Recommend
Everything went perfect easy stress-free during the process. I am so happy how everything turned out I would highly recommend Neighbor’s bank.
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Heather in Missouri Would Recommend
The refi process was very smooth! Between communication with the team and having the app, I was able to complete all steps with plenty of time to spare. Thanks for a great experience!
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Dylan in Nebraska Would Recommend
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Crystal in Oklahoma Would Recommend
They were very communiticive through the whole process. The whole experience was great!
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Desiree in Michigan Would Recommend
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Brandon in West Virginia Would Recommend
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Lonnie in Indiana Would Recommend
They go above and beyond for their customers I would try them again if I could
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Anthony
I never actually spoke with loan coordinator or officer directly over phone. It was through email like we were texting buddies. Never knew what was going on. Had to wait hours for replies
Response from Kaleb, Client Advocate :
I’m truly sorry you were left feeling in the dark throughout your loan process. Communication should be clear, timely, and personal—especially during something as important as buying a home. Relying only on emails, with long delays and no real connection, is not the experience we want for our borrowers.
I’d really appreciate the opportunity to speak with you and learn more so we can address your concerns and make improvements where needed.
clientadvocate@neighborsbank.com
833-919-1229
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