Showing All 7,419 Unfiltered Reviews
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5 out of 5 Stars
I cannot say enough good things about Neighbors Bank and the entire team who helped me finally achieve a dream I've had for more than 10 years—owning my own homestead.This was definitely not a straightforward transaction. The property was unique and presented some unexpected appraisal, title, and financing challenges, and I had already experienced significant difficulties with other lenders. At several points, I wasn't sure if I would ever make it to the closing table.Then I worked with Neighbors Bank.The entire team was absolutely wonderful. They were patient, responsive, knowledgeable, and willing to work through the complexities rather than give up when things got difficult.I especially want to recognize **Cecil and Nathan**. Their communication and genuine commitment to helping me close made such a difference. Cecil went above and beyond—even texting me on Fridays just to reassure me, check in, and wish me a happy weekend. That kind of personal touch meant so much during what was an incredibly stressful process.They never made me feel like I was just another loan file. They listened, answered my endless questions, kept me informed, and continued working toward a solution every step of the way.After more than 10 years of dreaming about having a place of my own where I could build a homestead, **I finally have the keys.**I am incredibly grateful to everyone at Neighbors Bank who helped make that possible. Thank you to Cecil, Nathan, and the entire team for helping me turn a 10+ year dream into reality.I will absolutely be returning to Neighbors Bank for my future financing needs, and I wouldn't hesitate to recommend them to anyone looking for a lender who will truly go the extra mile for their clients.**Five stars doesn't feel like enough!** ⭐⭐⭐⭐⭐
Loan Officer: Nathan Groves
NMLS#1096165
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5 out of 5 Stars
Neighbor's Bank was an excellent mortgage company. They hire and cultivate people who care.
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
It was a wonderful experience! Someone was with us every step of the way. Friendly, knowledgeable, and professional. Always got back to us when needed. Using the website was easy!
Loan Officer: Bryan Easterday
NMLS#2673114
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5 out of 5 Stars
Josh and Austin were extremely helpful and they were able to answer any questions I had during the home buying process. They are great at communicating and kept in constant contact with me making sure I had everything ready that I needed. This was my first time buying a home and they made sure everything went smoothly I would highly recommend them to any friends or family members or anybody interested in buying a home.
Loan Officer: Joshua Falke
NMLS#2181237
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1 out of 5 Stars
It was too much drama! Once we found a house to buy, it was a constant and demanding daily from us over and over the same information! The loan officer really seemed to not know what she was doing, then she gets someone from underwriting to contact us, then they continued asking for the same information repeatedly! We were supposed to close in one month, it took almost 8 weeks to close! It was an FHA loan, and from day 1, I informed them of all our assets, then they proceeded to treat us like we were destitute! And with one bad remark on our credit report, they acted like we were dishonest! Mind you my credit score when it all started was 699, and my husbands was 654, once they hit that hard credit info our credit DROPPED like a bomb! Thank goodness for our realtor, who kept pushing and asking all the right questions and referred us to other lenders to make sure things were being done correctly! We finally closed on our house, late but it’s ours! We will be refinancing in 6 months but with another bank! We do not recommend this bank and I regret ever applying with them!
Loan Officer: Ashley Owens
NMLS#2653377
Response from Kaleb, Client Advocate :
Congratulations on your new home — we're glad you made it to closing, even if the journey to get there was far more stressful than it should have been.
We're sorry the process felt disorganized and repetitive, and we understand how discouraging it can be to feel like your financial history wasn't being treated with the respect it deserved. Repeated document requests, a longer-than-expected timeline, and communication that didn't meet your expectations are all things we want to understand better and address.
Thank you for being candid, and please don't hesitate to reach out if you'd like to share more about your experience.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
They are wonderful! Very knowledgeable and super helpful made my home buying process easy!
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
I thought my experience was great and no set back. I didn’t really have any questions, however i feel like they should have a general question packet or something to explain general questions.
Loan Officer: Gibson Jones
NMLS#2788954
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5 out of 5 Stars
Loan Officer: Paige Davis
NMLS#2809171
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4 out of 5 Stars
This was not an easy loan to close on for reasons other than NB, the bank helped me with things I didn’t understand throughout the process.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
loan officers Taylor Hoff, who was the first person I come in contact with! Taylor, stayed visible on and off the clock- I never felt like she forgot about my husband and I! She knew just where we were at all times; as well as, made sure anyone coming after her knew just how to keep the ball rolling! Chad Werner and Max Humpf, and I became neighbors via email messages and Affirm Truth Disclosures…😅 Omg! I’ll tell anybody, make sure your Affirm Disclosures are organized and ready to go! The majority of my were paid off- that wasn’t the problem… The problem was uploading and organizing a thousand of the according to loan amount, or paid off date, or … Whatever… Just or!😅 Anyway it was a challenge for me that I couldn’t resist- just ask Max Humpf about it! That guy was super cool, he had a smile on his voice, that kept me in the race for Closure! While Chad was the man who understands well- how to EXECUTE THE PLAN- and keep you feeling like you made a good choice with Neighbors Bank!! He even kept speaking to me while being just hours away to closing- CHAD WAS THERE!!!😃✨🎉🎊🥳 Chad I’m coming back when the rates drop- keep us in the loop as you promised!! WHAT ARE YOU WAITING FOR AMERICA—- GET TO NEIGHBORS BANK- if you wish to be less stressed in your property purchase!!!🙌🏼👏🏼👏🏼👏🏼👏🏼👏🏼
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
I took on my home buying experience without a real-estate agent. Logan Wilhelm and Brittney Burke were wonderful to work with and were very knowledgeable, professional as well as very patient whenever I had any questions or uncertainty in my home buying process.
Loan Officer: Logan Wilham
NMLS#2709026
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4 out of 5 Stars
Loan Officer: Jaime Roocke-Sherman
NMLS#2749805
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5 out of 5 Stars
Good people good business
Loan Officer: Brent Emerson
NMLS#2750103
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5 out of 5 Stars
I personally didn't think buying a house was an option for me. Started the process thinking it wouldn't work. Neighbors bank staff really made it happen for me! The process takes a little bit of time and you have to stay on top of everything, but it all works out for the better!
Loan Officer: Jessica Seek
NMLS#2110132
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1 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
It was a great experience working with Joshua and Kimberly, I am very satisfied with the work that they performed.
Loan Officer: Joshua Lackey
NMLS#2772898
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4 out of 5 Stars
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Reed and Austin made the process easy to understand so I knew what I was working with.
Loan Officer: Reed Steuber
NMLS#1842866
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4 out of 5 Stars
Loan Officer: Jessica Seek
NMLS#2110132
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4 out of 5 Stars
Jill Birch was always available to take my calls, answer any questions and explain steps to me. This was my first experience buying a home so having someone available was reassuring.
Loan Officer: Christian Gentil
NMLS#2355963
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5 out of 5 Stars
All the people I encountered at the bank were very supportive from start to finish. They had many checklists and items I had to collect for all the paperwork obtaining a mortgage.
Loan Officer: Ashley Owens
NMLS#2653377
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5 out of 5 Stars
Very friendly.
Loan Officer: Kevin Osterhaus
NMLS#1960695
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5 out of 5 Stars
Loan Officer: Miranda Phillippe
NMLS#2486151
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5 out of 5 Stars
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
Neighbors Bank was the best decision that we could have possibly made! They made our dreams come true and the process simple and smooth.
Loan Officer: Garret Ennenbach
NMLS#1968118