Showing all 7,146 unfiltered reviews
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Brandon in Texas Would Recommend5 out of 5 Stars
Featured review from Jul 7, 2026
The professionalism and great attention to detail was first class. So thankful for the expedited manor in which we closed our home because of their diligence. Thank you Neighbors!
Loan Officer: Kevin Osterhaus
NMLS#1960695
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Rameika in Missouri Would Recommend5 out of 5 Stars
Jul 7, 2026
Loan Officer: Christian Gentil
NMLS#2355963
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Nicholas in Illinois Would Recommend5 out of 5 Stars
Jul 7, 2026
Loan Officer: Alan David
NMLS#2295753
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James in North Carolina Would Recommend5 out of 5 Stars
Jul 6, 2026
Loan Officer: Reed Steuber
NMLS#1842866
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Kathy in Tennessee Would Recommend5 out of 5 Stars
Featured review from Jul 6, 2026
Neighbors Bank has a great team that put together my loan package and bumped up the closing by a month. Everyone was fantastic to work with. It was so appreciated all the hard work that was put in by several of the associates.
Loan Officer: Rob Parham
NMLS#1524830
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Leeann in South Dakota Would Recommend4 out of 5 Stars
Jul 5, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Elvis in Ohio Would Recommend5 out of 5 Stars
Jul 5, 2026
Loan Officer: Rob Parham
NMLS#1524830
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Rebecca in Oklahoma Would Recommend5 out of 5 Stars
Jul 4, 2026
Loan Officer: Bradley Larsen
NMLS#2708897
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Derrick1 out of 5 Stars
Jul 3, 2026
My loan officer, Jordan Legg, made promises that never happened. He told us that we would not have to pay down payment. Only to switch loan type that required it and never told us anything!! He told me he would get me credits and let me know what they were by the end of the day. I had to call back days later for an update which he didn’t have one. We were given a cash to close amount days before closing so we got the cashiers check. The day before closing we were notified by Jordan that his closer made a mistake and we owed an additional $2400! He made numerous promises to contact me in a certain timeframe and he never kept his word! I will never use Neighbors bank again!!
Loan Officer: Jordan Legg
NMLS#2708514
Response from Kaleb, Client Advocate :
We appreciate you taking the time to share your experience. We're sorry to hear about the communication issues and unmet expectations you encountered throughout your loan process. We understand how upsetting unexpected changes and last-minute costs can be, and we regret the frustration this caused. We'd value the opportunity to learn more about your experience and address your concerns.
clientadvocate@neighborsbank.com
833-919-1229 -
Charles in Tennessee Would Recommend4 out of 5 Stars
Jul 3, 2026
Loan Officer: Marshall Crawmer
NMLS#2749867
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Kirsten in Missouri Would Recommend5 out of 5 Stars
Featured review from Jul 3, 2026
We had a rough time with appraiser but loan team was super helpful and got it done as fast as possible. Super nice and made sure I understood every step.
Loan Officer: Cooper Allen
NMLS#170363
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Elizabeth in Kansas Would Recommend5 out of 5 Stars
Jul 3, 2026
Loan Officer: Christina Jordan
NMLS#2672750
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Benjamin in Wisconsin Would Recommend5 out of 5 Stars
Jul 3, 2026
Loan Officer: John Gallagher
NMLS#2708377
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Tanisha in Oklahoma Would Recommend5 out of 5 Stars
Jul 3, 2026
Loan Officer: Jennifer Brown
NMLS#2653020
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Justin in Pennsylvania Would Recommend5 out of 5 Stars
Jul 3, 2026
Loan Officer: Tim Vieck
NMLS#2181144
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Cassandra in Maryland Would Recommend5 out of 5 Stars
Featured review from Jul 3, 2026
Joey was always available and willing to help. Weekdays, weekends, or evenings, he would answer our calls. He even stepped out of a family function to help us finish writing an offer on a home. Joey went above and beyond, and I'd definitely reccommend him to anyone.
Loan Officer: Joey Mirth
NMLS#1965551
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Devin in Ohio Would Recommend4 out of 5 Stars
Jul 3, 2026
Loan Officer: Jennifer Brown
NMLS#2653020
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Patience in Massachusetts Would Recommend4 out of 5 Stars
Jul 2, 2026
Loan Officer: Justin Mongler
NMLS#1963138
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Jason in Oregon Would Recommend4 out of 5 Stars
Jul 2, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Teylor in North Dakota Would Recommend5 out of 5 Stars
Jul 2, 2026
Loan Officer: Jessica Seek
NMLS#2110132
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Patricia in Maine Would Recommend5 out of 5 Stars
Featured review from Jul 2, 2026
Other than some communication issues towards closing and my stress at 61 buying a home it was an amazing journey
Loan Officer: Chad Werner
NMLS#1100523
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Diana in New Mexico Would Recommend4 out of 5 Stars
Jul 1, 2026
Loan Officer: Bryan Easterday
NMLS#2673114
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Kimberli in Missouri Would Recommend5 out of 5 Stars
Jul 1, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Emma in Oklahoma Would Recommend5 out of 5 Stars
Featured review from Jul 1, 2026
I found Ashley M and Tim V very help, Tyler G was also helpful he was just very hard to get ahold of. But over all a great experience and would recommend!
Loan Officer: Tim Vieck
NMLS#2181144
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Lauri in Florida Would Recommend5 out of 5 Stars
Jul 1, 2026
Loan Officer: Logan Wilham
NMLS#2709026
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Bryce in Missouri Would Recommend3 out of 5 Stars
Jun 30, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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James in Kansas Would Recommend5 out of 5 Stars
Jun 30, 2026
Loan Officer: Tim Vieck
NMLS#2181144
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Sharleen1 out of 5 Stars
Jun 30, 2026
My husband and I have the absolute worst experience with neighbors bank. People would not call us back. They kept getting our information mixed up when they did call us back. It seemed like they wanted to argue with us. We will never ever use neighbors bank again.
Loan Officer: Chad Werner
NMLS#1100523
Response from Kaleb, Client Advocate :
We're sorry to hear your experience left you and your husband feeling so disappointed. Providing responsive, respectful service is important to us, and we regret that we fell short. Thank you for sharing your feedback—it helps us identify where we need to improve. If you're willing, we'd appreciate the opportunity to learn more about your experience.
clientadvocate@neighborsbank.com
833-919-1229
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