Showing all 7,000 unfiltered reviews
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Stephanie in Ohio Would Recommend
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Phillip in Texas Would Recommend
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Amy in Indiana Would Recommend
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Austin in Ohio Would Recommend
Reilly and Kimberly have been fantastic through this whole experience. Definitely look forward to working with them again.
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Nevada in Vermont Would Recommend
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Dudley in Louisiana Would Recommend
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Keegan in Missouri Would Recommend
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Halea in Pennsylvania Would Recommend
I have been searching for a place that would make my first time buying a home smooth and easy as it can be. The first phone call I had with Neighbors Bank absolutely put my mind at ease and they immediately made the process easy and made sure I understood each and every step of the way. If I could give this company a higher rating, I 100% would! They made buying a home easier than I thought it ever could be!
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Tari in Louisiana Would Recommend
Emma and Brooks kept you updated on the entire process and explained everything very clearly. They were quick to respond with any questions or confusion I had.
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Cil in Illinois Would Recommend
Neighbors Bank made the financial side of our home buying process stupidly simple. Their team was quick, communicative, and thorough with every aspect of our purchase. The Credit team especially was a life saver during our home buying process. 10/10
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Aziz in Pennsylvania Would Recommend
Derek and Brittany did an amazing job at being proactive and keeping the line communication open for any questions. The process went very smoothly, and was able to lock a competitive rate. Closing went smoothly as well, funds were provided with no issue and closed within one day of the scheduled closing date. I would highly recommend neighbors as your lender!
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Mona in Illinois Would Recommend
They helped me in getting my first home also as nonresident in this country they made sure and help me for completing my files and documents
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Angelica in Iowa Would Recommend
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Jeffrey in Illinois Would Recommend
Had a great experience with Neighbors Bank from start to finish. The approval process was quick and straightforward, and their app is one of the best I’ve used—super intuitive with a clean, easy-to-navigate UI.Everything from pre-qualification to closing went smoothly, with clear communication the whole way through. They offer a wide range of loan options too, including rural development and FHA with down payment assistance, which made a big difference for us.Overall, an excellent experience—highly recommend Neighbors Bank if you’re looking for a lender that makes the process simple and efficient.
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Theresa in Pennsylvania Would Recommend
Great overall experience!!
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Gayle in Arkansas Would Recommend
Kevin and David worked so hard helping me to qualify for a mortgage loan. They jumped through lots of hoops for me. Thank you Guys!
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Thomas in Pennsylvania Would Recommend
From the beginning of looking at homes, through the many pre approvals over 6 plus months they hung in there with me. When we finally found a property the final approval went smooth. They communicated very clearly and made every step flow seamlessly
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Rachel in Arkansas Would Recommend
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Jared in Kentucky Would Recommend
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Ethan
The close date was over 2 weeks late. Neighbors bank was not prepared. That isn’t acceptable to me. I could have lost the house we wanted.
Response from Kaleb, Client Advocate :
I’m really sorry to hear this—having your closing delayed, especially by that long, is incredibly stressful and understandably upsetting. Feeling like your home was at risk due to a lack of preparation is not acceptable, and that’s not the experience we want for our borrowers.
I’d truly appreciate the opportunity to look into what happened and see how we can make this right. Please feel free to reach out to me directly.
clientadvocate@neighborsbank.com
833-919-1229 -
Mary
The rates are higher than average, even for someone with good credit. Communication at the preapproval process was great, but once I had an accepted offer communication from the loan coordinator was lacking. I was asked a few days before my planned closing date for documents I had uploaded nearly two weeks prior. Clear to close came too close to planned closing and we had to sit around waiting at closing for the funds from Neighbors Bank wire to be received.
Response from Kaleb, Client Advocate :
Thank you for sharing this—while I’m glad the preapproval process went smoothly, I’m really sorry the rest of your experience didn’t match that standard. Higher-than-expected rates, last-minute document requests, and delays with the wire at closing are all understandably frustrating, especially at such a critical stage.
You should have received consistent communication and a smoother, more prepared closing experience. I’d appreciate the opportunity to look into what happened and help provide some clarity.
clientadvocate@neighborsbank.com
833-919-1229 -
Melissa in Mississippi Would Recommend
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Daniel
Took 4 months to try and buy this house when I asked about a dramatic increase in the cost in points i was ignored the first time second time I was told they would look into it and they never got back to me whenever I asked questions they would respond days later if not a week later
Response from Kaleb, Client Advocate :
I’m really sorry this was your experience. Delays, unclear cost changes, and lack of follow-up are incredibly frustrating and not the level of service we aim to provide. You deserved timely answers and clear communication throughout.
I’d appreciate the chance to look into this and help provide clarity. Please feel free to reach out to me directly.
clientadvocate@neighborsbank.com
833-919-1229 -
Daniel in Mississippi Would Recommend
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Michelle in Indiana Would Recommend
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Jaime in Minnesota Would Recommend
Everyone at Neighbors Bank was amazing! From start to finish. I had a great team to work with.
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Dawn in Louisiana Would Recommend
Garrett and his team were extremely helpful. He always responded to my emails or text messages. He walked me through the whole home buying experience from start to end. I would definitely recommend anyone to achieve their dream of homeownership with his team.
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Tyler in Kentucky Would Recommend
Keri Bender was fabulous to work with. She was able to fill in gaps that may have been missed by other people in the loan process. She is the essence of going above and beyond.
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