Showing all 7,010 unfiltered reviews
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Lauren in South Carolina Would Recommend
The Neighbors Bank team was wonderful to work with throughout my home buying process—professional, responsive, and made everything smooth from start to finish.
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Sean in Wisconsin Would Recommend
There were a couple of hiccups in my deal that caused a couple of delays but the team working on things made everything go smoothly and got things done.
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Natalie in Oklahoma Would Recommend
Neighbors Bank was definitely the best choice we made during the home buying process, I'm glad we were picky with who we chose!
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Mark in South Carolina Would Recommend
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Denna in Michigan Would Recommend
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Meghan in Missouri Would Recommend
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Austin in Ohio Would Recommend
Reilly and Kimberly have been fantastic through this whole experience. Definitely look forward to working with them again.
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Stephanie in Ohio Would Recommend
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Phillip in Texas Would Recommend
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Amy in Indiana Would Recommend
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Kellie in Kansas Would Recommend
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George in Louisiana Would Recommend
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Nevada in Vermont Would Recommend
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Keegan in Missouri Would Recommend
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Dudley in Louisiana Would Recommend
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Halea in Pennsylvania Would Recommend
I have been searching for a place that would make my first time buying a home smooth and easy as it can be. The first phone call I had with Neighbors Bank absolutely put my mind at ease and they immediately made the process easy and made sure I understood each and every step of the way. If I could give this company a higher rating, I 100% would! They made buying a home easier than I thought it ever could be!
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Mona in Illinois Would Recommend
They helped me in getting my first home also as nonresident in this country they made sure and help me for completing my files and documents
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Angelica in Iowa Would Recommend
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Aziz in Pennsylvania Would Recommend
Derek and Brittany did an amazing job at being proactive and keeping the line communication open for any questions. The process went very smoothly, and was able to lock a competitive rate. Closing went smoothly as well, funds were provided with no issue and closed within one day of the scheduled closing date. I would highly recommend neighbors as your lender!
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Cil in Illinois Would Recommend
Neighbors Bank made the financial side of our home buying process stupidly simple. Their team was quick, communicative, and thorough with every aspect of our purchase. The Credit team especially was a life saver during our home buying process. 10/10
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Tari in Louisiana Would Recommend
Emma and Brooks kept you updated on the entire process and explained everything very clearly. They were quick to respond with any questions or confusion I had.
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Jeffrey in Illinois Would Recommend
Had a great experience with Neighbors Bank from start to finish. The approval process was quick and straightforward, and their app is one of the best I’ve used—super intuitive with a clean, easy-to-navigate UI.Everything from pre-qualification to closing went smoothly, with clear communication the whole way through. They offer a wide range of loan options too, including rural development and FHA with down payment assistance, which made a big difference for us.Overall, an excellent experience—highly recommend Neighbors Bank if you’re looking for a lender that makes the process simple and efficient.
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Theresa in Pennsylvania Would Recommend
Great overall experience!!
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Gayle in Arkansas Would Recommend
Kevin and David worked so hard helping me to qualify for a mortgage loan. They jumped through lots of hoops for me. Thank you Guys!
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Jared in Kentucky Would Recommend
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Rachel in Arkansas Would Recommend
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Thomas in Pennsylvania Would Recommend
From the beginning of looking at homes, through the many pre approvals over 6 plus months they hung in there with me. When we finally found a property the final approval went smooth. They communicated very clearly and made every step flow seamlessly
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Mary
The rates are higher than average, even for someone with good credit. Communication at the preapproval process was great, but once I had an accepted offer communication from the loan coordinator was lacking. I was asked a few days before my planned closing date for documents I had uploaded nearly two weeks prior. Clear to close came too close to planned closing and we had to sit around waiting at closing for the funds from Neighbors Bank wire to be received.
Response from Kaleb, Client Advocate :
Thank you for sharing this—while I’m glad the preapproval process went smoothly, I’m really sorry the rest of your experience didn’t match that standard. Higher-than-expected rates, last-minute document requests, and delays with the wire at closing are all understandably frustrating, especially at such a critical stage.
You should have received consistent communication and a smoother, more prepared closing experience. I’d appreciate the opportunity to look into what happened and help provide some clarity.
clientadvocate@neighborsbank.com
833-919-1229 -
Ethan
The close date was over 2 weeks late. Neighbors bank was not prepared. That isn’t acceptable to me. I could have lost the house we wanted.
Response from Kaleb, Client Advocate :
I’m really sorry to hear this—having your closing delayed, especially by that long, is incredibly stressful and understandably upsetting. Feeling like your home was at risk due to a lack of preparation is not acceptable, and that’s not the experience we want for our borrowers.
I’d truly appreciate the opportunity to look into what happened and see how we can make this right. Please feel free to reach out to me directly.
clientadvocate@neighborsbank.com
833-919-1229
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