Showing all 7,121 unfiltered reviews
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Thomas in Montana Would Recommend
Our team of Jennifer Brown and Jon Doyle were extremely helpful and accessible and made the process of purchasing our home extremely pain free.
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Azia in Ohio Would Recommend
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Chris in Virginia Would Recommend
I had the best experience with justice and Alyssa. They were there every step of the way answering all my questions and helping me through the hole process.
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Timothy in Georgia Would Recommend
I just closed on my new home, and Miranda Phillippe was my Loan Officer. I hadn’t bought a home in years, so the process felt a little overwhelming at times. I could have gone with another lender, but I stayed with Neighbors Bank because Miranda was so kind, responsive, and helpful throughout the entire process. She always kept communication open and was quick to answer my questions or provide mortgage quotes on different homes I came across. Even though it was a pretty challenging process at times, she and her team were wonderful to work with. I was finally able to breathe when her team notified me that I was clear to close. I truly appreciate all of their hard work and support in helping me become a homeowner again.
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Dondi in Louisiana Would Recommend
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Rene in Maryland Would Recommend
Underwriting team was hard to get through, but loan officer was excellent
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Christopher in California Would Recommend
Bentley was amazing! We are First time home buyers and she made it so much easier than we could have imagined. Her and her team were in constant communication and answered all of our questions. I would recommend Neighbors to anyone looking for a lender!
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Jennifer in Wisconsin Would Recommend
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Donald in Pennsylvania Would Recommend
John Gallagher and Tyler Grace constantly kept me updated throughout the whole process. They definitely lessened the stress throughout.
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Alex in Michigan Would Recommend
Shea and Brad were absolutely outstanding, from the level of communication, detail, and commitment they displayed throughout my home-buying process. Brad was my guidepost through the first half of the process and was always a quick phone call away when I needed help understanding finer details. Shea was an absolute rockstar when it came to put all the pieces together. I could not be happier with the team that helped me through this.
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Bruce in Missouri Would Recommend
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Rose in Illinois Would Recommend
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David in Indiana Would Recommend
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Carlos in Florida Would Recommend
This bank's customer service is exceptional; they always resolve any questions quickly and easily.""I've never had any problems with them; they always treat me in a friendly and personalized way."
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Andrew in Tennessee Would Recommend
Everyone was very professional and made the process as quick and easy as possible.
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Lucas in Michigan Would Recommend
Neighbors is Cary convenient and will handle all your home buying needs
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Melissa in Nebraska Would Recommend
No other bank would loan me as much as Neighbors Bank did. Thank you for everything!!
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Rebecca
Communication was beyond poor. The process of getting needed documents could have been handled in far less time if someone had actually returned, or even initiated, a single phone call. As it was, we had to revised and submit the same document FIVE TIMES.
Response from Kaleb, Client Advocate :
We’re truly sorry for the frustration you experienced. Poor communication and repeated document requests are not the experience we want for any borrower, and we understand how exhausting it must have felt to revise and resubmit the same document five times. Your feedback is being taken seriously, and we’d appreciate the opportunity to learn more and help address what happened.
clientadvocate@neighborsbank.com
833-919-1229 -
Derrell in Florida Would Recommend
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Brandon in South Carolina Would Recommend
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Keshia in Florida Would Recommend
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Brandon in Oklahoma Would Recommend
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Erika in North Carolina Would Recommend
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Michael in Iowa Would Recommend
Everyone kept in contact. Everyone I needed was readily available when I had questions.
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Brian in Tennessee Would Recommend
Jennifer was the best! Helped with everything. Even with some issues at work! She was great!
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Thomas in Maryland Would Recommend
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Kara in Arkansas Would Recommend
This was my first home purchase and they made everything very easy!
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Nickolas in New Mexico Would Recommend
The process very long. But with professional and very helpful people guide you during the process. Excellent
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