Showing all 7,058 unfiltered reviews
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Rosie in Mississippi Would Recommend
The team at Neighbors Bank is the most committed, devoted, loyal, steadfast, unwavering, etc., team I have ever talked to. I only saw there pictures, but I felt goodness, especially working with Justin and Justina.There are still memorable moments of my journey, and I still waits for phone calls and emails from them, but I realize this is the end of that journey.Thank you Justin and JustinaI need to find the first gentleman name who got it all started, thanks to him.Rosie and Charles
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Armando in Iowa Would Recommend
Neighbors bank helped me achieve a dream of mine . I never imagined owning my own home , the customer service from everyone at neighbors bank made the house buying process easy and understandable.
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Clay in Georgia Would Recommend
Working with Nathan Groves at Neighbors Bank was one of the best parts of our home-buying experience. Since we chose not to use a realtor, there were a lot of moving pieces and questions throughout the process, and Nathan consistently stepped in to help explain things that honestly went beyond what a lender is required to do. He was extremely responsive, patient, and knowledgeable from start to finish. Whether it was helping us understand timelines, paperwork, closing steps, or what to expect next, he made sure we never felt lost during the process. It never felt transactional — he genuinely cared about making sure everything went smoothly and that we understood what was happening at every stage. Buying a home without a realtor can feel overwhelming at times, but Nathan made the experience far less stressful. I’d highly recommend Nathan Groves and Neighbors Bank to anyone looking for a lender who goes above and beyond for their clients.
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Hannah in Indiana Would Recommend
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Charlie in California Would Recommend
The entire loan process was a breeze, even when I was feeling bogged down (I work overnights) and ready to give up my loan officer Cecil talked me down and showed me it wasn’t nearly as stressful as I had thought. Can’t recommend Neighbor’s Bank and Cecil highly enough! Special shout out to Becca and Rob my loan officers, Becca got me started on this whole journey and Rob helped see it through I’m now a homeowner thanks to their amazing help!!!
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William in Maine Would Recommend
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Kole in Iowa Would Recommend
Loan agents were very helpful and had great communication throughout the whole process. Had a few hiccups along the way but they managed to help guide me through it!
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Heather in Illinois Would Recommend
Devin Jenkins and Tiffani Kovaks are wonderful!! We had some major credit problems and they helped us get through them to close on our new home. I would like to thank them for all their hard work and dedication to make my husband's and my dream come true to be home owners.
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Brittany in Arkansas Would Recommend
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Mark in West Virginia Would Recommend
I have to be honest, communication in the start of the loan process was outstanding. However once we went under contract it was radio silence. I never made a call that was answered or returned. I sent text and emails that went unanswered. The only person who stayed in contact was my realtor, Carrie Pannell! Had it not been for her I don’t think we would have made it to closing.
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. We’re glad to hear the communication at the start of your loan process was outstanding, but we’re very sorry that level of service did not continue after you went under contract. Not having calls, texts, or emails returned is frustrating and unacceptable, especially during such an important time. We appreciate you sharing your experience and are grateful your realtor was able to help keep things moving. Your feedback is invaluable as we work to improve our communication and borrower experience.
clientadvocate@neighborsbank.com
833-919-1229 -
Clarence in Georgia Would Recommend
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Vicky in Wisconsin Would Recommend
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Baylee in Tennessee Would Recommend
The loan ladies on my team were SOOO helpful and really explained everything in a way we could understand. They made everything as easy as they possibly could!
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Justin in North Dakota Would Recommend
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Tammy
Willbe contacting managers to share my horrid experience leading up to my closing.
Response from Kaleb, Client Advocate :
We’re truly sorry to hear that your experience leading up to closing was so disappointing. We understand your frustration, and we regret that we did not provide the level of service and communication you expected and deserved. Your feedback is important, and we welcome the opportunity to learn more about what happened and address your concerns.
clientadvocate@neighborsbank.com
833-919-1229 -
Joshua in Virginia Would Recommend
Reed is the best there is he keeps you 100% informed even when hes not on the clock Although it seems as if hes working around the clock he made sure this was a painless as possible and gave great advice/expertise on the process hands down wouldnt have wanted anyone else but Reed
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Pedro in Florida Would Recommend
All the steps were simple, ever since my initial contact with Nathan, until the last steps. Even on the weekends, when I really felt insecure, Nathan called me and made me rest assured everything was fine.
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Robert in Illinois Would Recommend
My team stayed by my side through what would normally be a nightmare of a mortgage. Bryan was especially helpful and always made time to break things down for me and make sure I was informed of the process at all times.
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Whitley in Oklahoma Would Recommend
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Misty in Virginia Would Recommend
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William in Wyoming Would Recommend
My crew was professional, friendly, and was able to relate to the questions I had.
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William in Texas Would Recommend
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Quin in Missouri Would Recommend
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Sam in North Dakota Would Recommend
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Darius in Florida Would Recommend
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Aaron in Florida Would Recommend
Jason Reddy made the difference for me. He made things happen when they felt like they were getting rejected. He really made us feel like we had a shot at our mortgage, and in return, we were able to close a deal on a home we thought was an impossible purchase
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Nijuana in Missouri Would Recommend
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Ranora in Mississippi Would Recommend
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Angela in Missouri Would Recommend
Neighbors Bank was competitive and made me feel like my business was important to them.
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James in Washington Would Recommend
Working with our lender was honestly one of the best parts of our home-buying experience. Devin, Austin and their team went above and beyond for us, especially when we ran into multiple challenges with work verification. It wasn't an easy process, but they never gave up on us.They stayed patient, responsive, and incredibly supportive the entire time. Every question we had was answered quickly, and they kept us updated every step of the way, which really helped ease our stress.What stood out the most is how committed they were to make things work for us. Even when things got complicated, they pushed through and found solutions instead of letting us feel stuck or discouraged.We're so grateful for eveeeerything they did!!! If you want a lender who truly cares and will fight for you until the end, this is the team you want on your side!!Devin, will keep you updated in our house. You and your team are big part of it. Thank you guys so much from the bottom of our hearts and thank you neighbors bank ❤️Love, Wilhelm Family 💕
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