Unedited reviews from borrowers nationwide
5,132
Total Customer Reviews
96%
Would recommend Neighbors Bank
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The process was easy and step by step! They will work with you and see it through!!!
Neighbors Bank has truly taking its time choosing amazing employees that you can trust. My experience from the very beginning to buying my first home was explained in great detail thanks to loan officer, Jason Reedy. He walked me through the process and answered every question possible.
Don’t be afraid to ask question, if you don’t understand something!! Crystal and Meredith was the most understanding loan officers, always kind and reassuring!!
I cannot say enough positive things about Neighbors Bank, our loan officer (Tim Vieck), loan coordinator (Abbie Maislin) and the real estate agent they paired us with (Tammy Jackson). I went from a pipe dream of an application assuming I would get turned down for the loan to closing on my home in just 2 months. Every one of them was fantastic to work with, stayed in constant contact with me to make sure I understood every step of the process. They answered every phone call and responded to text messages and emails almost instantly. I got a great interest rate thanks to Tim working with me and the final closing cost was right in line with their estimate at the beginning of the process. I absolutely recommend Neighbors Bank and their mortgage team and in the future should I be in the market for another house, I will definitely be coming back to them.
Overall the whole process went smooth and they were great to work with. I will be recommending to my friends and family who are interested in a home loan.
Crystal Washington is the ONE! She is phenomenal in every aspect of her job. I will recommend Crystal to any person, especially a first-time home buyer, as she makes this process so easy to understand. She treats her clients as people and not just numbers. She deserves a raise and a paid vacation! Neighbor's Bank was extremely easy to work with. They answered all the questions I had and made this experience wonderful.