Explore All the Ways We Keep You Protected
Everyone at Neighbors Bank takes cyber security seriously because it takes all of us to do it right.
Security Built for You
We are committed to ensuring the safety and security of those who use our products and services. Here are the ways we prioritize the protection of your information and hard-earned money.
Endpoint Protection
Detects and prevents viruses and malicious software from getting a foothold in our systems.
Firewalls
Help block unauthorized access to our networks and systems.
Encryption
Makes your information secure both in transit and when stored in our systems.
Authentication
Extra verification steps are required to make sure you really are you.
Confidentiality
We never ask for or share your credentials, and recommend you don’t share them either.
Timeout
Automatically logs you out of your session after a period of time to protect your information.
Help When You Need It
If you suspect something is wrong with your account, take the following steps immediately.
Alert us ASAP
If you think your Neighbors Bank account has been compromised, call us 24/7 at 1-888-597-7143.
Request a Credit Report
Review your credit reports carefully and double check that your personal information is correct. Look through the report for accounts you didn't open or debts you can't explain. If you find information on your credit report that you think is the result of identity theft, ask the credit bureau to remove it.
The federal Fair Credit Reporting Act (FCRA) requires that each of the nationwide consumer reporting companies (Equifax, Transunion, and Experian) provide you with a free copy of your credit report, at your request, once every twelve months. Request your free credit reports online.
Put a Fraud Alert on Your Credit Report
Contact one of credit bureaus at the numbers listed below to report an identity theft incident and to place a fraud alert on your credit report. You only talk to one as they are then required contact the other two:
Equifax: 1-800-525-6285
Experian: 1-888-397-3742
TransUnion: 1-800-680-7289
When you place a fraud alert on your credit report, any new credit requests or changes to existing account information will be reviewed very carefully to verify the requestor is really you.
Social Security Issues
If you think your identity or Social Security number has been used without your consent, call the Social Security Administration Fraud hotline at 1-800-269-0271.
Shut Down Fraudulent Accounts
If you find accounts have been opened in your name without your knowledge, contact the financial institution directly and have it closed. Inform the company that the account was opened fraudulently. Keep detailed notes of your conversation and ask for documentation showing the account has been closed.
File a Police Report
Contact your local law enforcement agency to file a report to help you with creditors who may need more information.
Contact the Federal Trade Commission
Call 1-877-IDTHEFT (877-438-4338) or TTY 1-866-653-4261 to report ID theft so that law enforcement across the country can use the information to help with its investigations. You can also report ID theft to the FTC online. The FTC has a comprehensive identity theft recovery guide titled "Take Charge: Fighting Back Against Identity Theft."
Tips to Keep You Safe
Often the customer is the first person to discover fraudulent activity, so please be alert and remember these tips.
Keep Vigilant
Check your account activity frequently for anything unusual, and contact us immediately if you see anything suspicious.
Use the Tools
Configure email or text alerts that notify you when events occur such as ordering checks or reissuing debit cards. It’s also helpful to use threshold alerts that signal fraudulent spending, so you can put a stop to it quickly.
Get Extra Help
The credit bureaus and others offer services to notify you when changes are made to your credit report, which might be a sign that someone has opened a new account in your name.
Be Weary
If it sounds too good to be true, it probably is. Scams are not only limited to the Internet. Criminals also use phone, text, social media and email to gain personal information and commit fraud and identity theft. Take the time to verify any calls or emails that you receive about your accounts by contacting us directly. And be cautious when conducting any transactions online or with unknown third parties.
Educate Yourself
Browse the Consumer Alerts and other resources made available by the Federal Trade Commission. You can also visit Onguard Online, a site maintained by the Federal Trade Commission (FTC) with practical tips on how to guard against Internet fraud, secure your computer and protect your personal information.